Lauren Hyla
The Cookie Element
Costa Mesa
6
years of professional experience
Customer-focused professional with experience in hospitality and customer service. Skilled in communication, multitasking, and providing excellent service in fast-paced environments. Seeking a serving position where I can apply my customer service skills while growing my social media management business.
Work History
FOH Manager
4 Years 8 Months- Managed daily front-of-house operations, ensuring exceptional customer service and efficient workflow.
- Responded to a high volume of daily email inquiries, following up by phone to confirm details and coordinate orders.
- Organized and led in-store events, including birthday parties and cookie decorating experiences, coordinating food service and guest activities.
- Collaborated with baking staff to ensure seamless communication and on-time order delivery.
- Resolved customer inquiries and complaints to maintain a positive guest experience
Receptionist
11 Months- Greeted and assisted clients, ensuring a welcoming environment and exceptional customer service.
- Managed appointment scheduling using salon management software.
- Processed payments and handled cash transactions.
- Coordinated communication between stylists and clients to ensure seamless service delivery.
- Maintained overall salon cleanliness and organization to support daily operations.
Server
1 Year 2 Months- Served food and beverages promptly with focused attention to customer needs.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Processed payments efficiently using POS system, ensuring accuracy in transactions.
Education
Bachelor of Arts - Fashion Merchandising
Skills
Guest engagement
Customer Service
Cash handling
Multitasking skills
Collaborative teamwork
Service-oriented mindset
Timeline
Receptionist
Vanity the Salon
02.2024 - 01.2025Read More
FOH Manager
The Cookie Element
12.2021 - CurrentRead More
Server
BJ's Restaurant & Brewhouse
08.2020 - 10.2021Read More
Long Beach State University
Bachelor of Arts from Fashion Merchandising
Read More