Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Jacobsen

Drexel Hill,PA

Summary

Dynamic server with a strong work ethic and exceptional customer service skills. Known for enhancing guest engagement and satisfaction through personalized service and effective upselling techniques. Proven ability to resolve complaints swiftly, ensuring a positive dining experience while maintaining high hygiene standards.

Overview

17
17
years of professional experience

Work History

Server

Travola Resturant+Bar
02.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server and Hostess

Adventure Inn
05.2015 - 09.2022
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

LaScala's Fire Philly
01.2007 - 09.2009
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Digital Communications And Multimedia

University of The Arts
Philadelphia, PA
06-2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Customer service
  • Professional appearance
  • Guest engagement
  • Memory retention

Timeline

Server

Travola Resturant+Bar
02.2023 - 08.2023

Server and Hostess

Adventure Inn
05.2015 - 09.2022

Server

LaScala's Fire Philly
01.2007 - 09.2009

Digital Communications And Multimedia

University of The Arts

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Lauren Jacobsen