Lauren Jeoffroy
Scottsdale,AZ
Summary
Results-driven IT Software/ Hardware Sales professional with 20+ years of experience. Highly self-motivated and result-oriented, with a strong ability to analyze customer needs and provide tailored solutions. Proven track record of exceeding sales targets and building long-term relationships with clients. Adept at identifying opportunities for growth and implementing effective sales strategies. Looking to leverage my expertise in IT software sales to drive revenue and contribute to the success of a dynamic organization.
Overview
20
20
years of professional experience
Work History
Elite Airline Sales Professional
American Airlines
10.2021 - 10.2023
- Develop and present sales proposals to potential clients in the airline industry, highlighting the unique value and competitive advantages of American Airlines
- Identify new business opportunities and potential clients in emerging markets to expand the customer base for American Airlines
- Analyze and interpret market trends and competitive analysis to identify potential business opportunities for American Airlines in the airline industry
- Collaborate with cross-functional teams, such as operations, marketing, and finance, to ensure the successful implementation and execution of sales strategies and initiatives for American Airlines.
Renewals Account Manager
Acronis
01.2019 - 10.2023
- Develop and implement strategies to increase customer renewals and drive revenue growth
- Identify and target key decision-makers within existing customer accounts to promote renewals and upsell opportunities
- Provide regular reports and analysis on customer renewal rates and revenue growth to management for strategic decision making
- Collaborate with the sales team to identify new sales opportunities within existing customer accounts
- Monitor market trends and competitor activities to identify potential risks and opportunities for customer renewals and revenue growth.
Software Renewal Partner
JDA Software Group, Inc.
07.2017 - 09.2018
- Proactively identify potential software renewal opportunities by analyzing customer usage and engagement data and collaborate with the sales team to drive revenue growth
- Establish strong relationships with software renewal customers to understand their needs and provide personalized solutions that drive customer satisfaction and loyalty
- Implement customer success strategies and initiatives to ensure maximum customer satisfaction and retention rates for software renewal services
- Develop and deliver software renewal training programs for customers to increase their knowledge and usage of the software
- Collaborate with the product management team to identify and prioritize new software renewal services based on customer needs and market demand.
Cisco Smartnet Sales Specialist
Insight Enterprises, Inc.
06.2011 - 08.2015
- Identify and create partnerships with local technology organizations or business associations to expand the reach and visibility of Insight's sales solutions
- Research and identify local technology organizations or business associations that align with Insight's target market and sales solutions
- Collaborate with local technology organizations and business associations to organize events and workshops to showcase Insight's sales solutions
- Develop and implement strategies to increase brand awareness and visibility of Insight's sales solutions among local technology organizations or business associations
- Establish and maintain relationships with key decision makers within local technology organizations and business associations to promote Insight's sales solutions.
Sales Manager
Direct Alliance/Insight Enterprises, Inc.
01.2006 - 01.2011
- Identify and implement innovative sales techniques to stay ahead of competitors in the market and maintain a competitive advantage
- Lead and motivate the sales team to achieve sales targets and exceed customer expectations
- Analyze market trends, customer needs, and competitive landscape to identify potential areas of growth and recommend strategies for the company's sales team to capitalize on these opportunities
- Develop and implement a sales forecasting system to accurately predict future sales and inform strategic decision-making
- Develop and implement a comprehensive sales training program that addresses the specific needs and challenges of the sales team, equipping them with the skills and knowledge to effectively communicate the value proposition and close deals, resulting in improved sales performance and customer satisfaction.
Lenovo Sales Contracts Manager
Direct Alliance/Enterprises Inc.
01.2008 - 01.2009
- Develop and maintain relationships with key stakeholders to ensure successful contract negotiations and execution
- Oversee the implementation of contract management software to streamline and automate contract processes
- Collaborate with cross-functional teams, including sales, legal, and finance, to develop and implement contract strategies that align with company goals and objectives
- Analyze and report on contract performance metrics, including revenue generated, cost savings, and contract compliance, to support data-driven decision making and continuous improvement efforts.
Software Sales Executive
Direct Alliance/Insight Enterprises, Inc.
06.2003 - 06.2006
- Leverage industry knowledge and expertise to provide valuable insights and recommendations to clients on software solutions that can optimize their business operations and drive growth
- Identify potential clients and conduct market research to understand their software needs and business operations in order to provide tailored recommendations and solutions
- Stay up-to-date on the latest software industry trends and advancements in order to effectively communicate the value and benefits of our software solutions to potential clients
- Build and maintain strong relationships with key decision-makers in potential client organizations to understand their business goals and challenges, and identify how our software solutions can address their needs and drive growth.
Education
Bachelor of Science - WP Carey Business College
Arizona State University
Tempe, AZSkills
- Account Management
- Business to Business( B2B)
- Business Development Partnership Development
- Cold Calling
- Contract Management Software Solutions
- Customer Relationship Management
- Customer Retention
- Communication
- Communication Training to Customers
- Customer Success/Satisfaction
- Direct Sales
- Event Planning
- Executive Visibility
- Excellent Customer Service
- Efficient Sales Techniques
- Effective Sales Strategy
- Lead Generation
- Leadership
- Marketing Strategy
- Microsoft Office
- Proficient Forecasting
- Organizational Skills
- Order Processing
- Quote Creating
- Renewals ( Software and SAAS)
- SAAS
- Sales
- Sales Operations
- Salesforce
- Self Starter
- Software/SAAS Renewals
- Teamwork
Languages
French
Limited Working
Timeline
Elite Airline Sales Professional
American Airlines
10.2021 - 10.2023
Renewals Account Manager
Acronis
01.2019 - 10.2023
Software Renewal Partner
JDA Software Group, Inc.
07.2017 - 09.2018
Cisco Smartnet Sales Specialist
Insight Enterprises, Inc.
06.2011 - 08.2015
Lenovo Sales Contracts Manager
Direct Alliance/Enterprises Inc.
01.2008 - 01.2009
Sales Manager
Direct Alliance/Insight Enterprises, Inc.
01.2006 - 01.2011
Software Sales Executive
Direct Alliance/Insight Enterprises, Inc.
06.2003 - 06.2006
Bachelor of Science - WP Carey Business College
Arizona State University