Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Johnson

Salt Lake City,Utah

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Barista

Nordstrom Ebar
2023.02 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.

Sales Lead

American Eagle Outfitters
2021.07 - 2022.12
  • Managing a team, making sure that my associates know what is expected and that they have fun doing it.
  • Providing guests with excellent customer service so they enjoy their time in our store and want to come back.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Mail Carrier

United States Postal Service
2021.04 - 2021.07
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Sales Lead

Loveland Living Planet Aquarium
2018.07 - 2021.04
  • Make customers feel welcome and help them find special gifts for their children.
  • Ensure that the store is well stocked, neat, and inviting for the customers.
  • Close out the till and ensure that the books are balanced.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Processed and stocked merchandise in accordance with store standards.

Education

High School Diploma -

Corner Canyon Highschool

Bachelor of Science - Sociology

University of Utah
Utah
05.2024

Skills

  • POS System Operations
  • Team Player
  • Coffee Machinery
  • Equipment and Store Cleaning
  • Adaptable and Flexible
  • Food Preparation and Safety
  • Beverage Preparation
  • Menu Item Preparation
  • Exceptional Customer Service

Timeline

Barista

Nordstrom Ebar
2023.02 - Current

Sales Lead

American Eagle Outfitters
2021.07 - 2022.12

Mail Carrier

United States Postal Service
2021.04 - 2021.07

Sales Lead

Loveland Living Planet Aquarium
2018.07 - 2021.04

High School Diploma -

Corner Canyon Highschool

Bachelor of Science - Sociology

University of Utah
Lauren Johnson