Lauren Johnson
Salt Lake City,Utah
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Barista
Nordstrom Ebar
02.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
Sales Lead
American Eagle Outfitters
07.2021 - 12.2022
- Managing a team, making sure that my associates know what is expected and that they have fun doing it.
- Providing guests with excellent customer service so they enjoy their time in our store and want to come back.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Mail Carrier
United States Postal Service
04.2021 - 07.2021
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Sales Lead
Loveland Living Planet Aquarium
07.2018 - 04.2021
- Make customers feel welcome and help them find special gifts for their children.
- Ensure that the store is well stocked, neat, and inviting for the customers.
- Close out the till and ensure that the books are balanced.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Processed and stocked merchandise in accordance with store standards.
Education
High School Diploma -
Corner Canyon Highschool
Bachelor of Science - Sociology
University of Utah
Utah 05.2024
Skills
- POS System Operations
- Team Player
- Coffee Machinery
- Equipment and Store Cleaning
- Adaptable and Flexible
- Food Preparation and Safety
- Beverage Preparation
- Menu Item Preparation
- Exceptional Customer Service
Timeline
Barista
Nordstrom Ebar
02.2023 - Current
Sales Lead
American Eagle Outfitters
07.2021 - 12.2022
Mail Carrier
United States Postal Service
04.2021 - 07.2021
Sales Lead
Loveland Living Planet Aquarium
07.2018 - 04.2021
High School Diploma -
Corner Canyon Highschool
Bachelor of Science - Sociology
University of Utah
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