Lauren Johnson
Waco,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
Waco, Texas
10.2018 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
People Department Manager
McDonald's
San Diego, CA
04.2013 - 09.2018
- Created onboarding materials for new hires including orientation packets, training materials, and job descriptions.
- Conducted exit interviews to determine reasons for employee turnover.
- Managed the performance review process for all employees in the People Department.
Office Manager
Jackson Hewitt
San Diego, CA
12.2007 - 04.2013
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
Business Manager
Sweet Factory
San Diego, CA
01.2004 - 12.2007
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Developed and implemented policies and procedures to improve operational efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Education
Ph.D. - Restaurant Management
Hamburger University
Chicago, IL01-2022
State License - Pharmacy Technology
United Education Institute
San Diego, CA01-2000
Skills
- Staff Supervision
- Financial Administration
- Sales
- Distribution Management
- P&L Management
- Schedule Management
Certification
Serve Safe Certified
Timeline
General Manager
McDonald's
10.2018 - 08.2024
People Department Manager
McDonald's
04.2013 - 09.2018
Office Manager
Jackson Hewitt
12.2007 - 04.2013
Business Manager
Sweet Factory
01.2004 - 12.2007
Ph.D. - Restaurant Management
Hamburger University
State License - Pharmacy Technology
United Education Institute
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