Lauren Johnson
Rexburg,ID
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling groups of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Cafe Zupas
Saratoga Springs, UT
05.2021 - 09.2023
- Assisted in taking customer orders and providing recommendations.
- Provided quality customer service with a friendly attitude.
- Bussed, cleared, and reset tables as needed throughout the shift.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of the dining area by wiping down surfaces, and sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, and straws.
- Processed payments accurately and efficiently using the POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Followed health code regulations when handling food items safely.
- Prepared food items such as salads, sandwiches, and desserts., as needed.
- Trained new team members on restaurant policies and procedures.
- Rotated inventory to reduce waste and optimize freshness.
- Provided exceptional service to a high volume of daily customers.
- Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT05-2023
Some College (No Degree) - Math Science (Applied Math)
Brigham Young University - Idaho
Rexburg, IDSkills
- Operational standards
- Supply Restocking
- Guest experiences
- Verbal and written communication
- Customer interaction
- Kitchen Support
- Food allergy awareness
- Menu Memorization
Languages
Spanish
Limited
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- CPR Certification - American Red Cross or American Heart Association.
Timeline
Restaurant Team Member
Cafe Zupas
05.2021 - 09.2023
High School Diploma -
Westlake High School
Some College (No Degree) - Math Science (Applied Math)
Brigham Young University - Idaho
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