Lauren Joseph Thompson
Centerton,AR
Summary
To gain employment with a company that provides and promotes career advancement. Seeking a position that will challenge the core competencies and encourage cross functional team collaboration.
Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments.
Overview
25
25
years of professional experience
Work History
National Account Manager
Test Rite Products Corp
01.2015 - Current
- Category Management/Trading
- Product development/Product Selection
- Trend/Market Analysis
- Strengthen, Negotiate & Grew Relationships with Buying Teams & Factories
- Analyze & Strategize Company Goals, Sales & Profit
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Brought lapsed accounts back to active status and providing additional revenue.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Resolved complex problems to positively impact sales and business direction.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
Sales Coordinator/Sales Support Analyst
Test Rite Products Corp
01.2012 - 01.2015
- Forecasting and Supply Chain analysis
- Item Creation and File Maintenance
- Payroll and Benefits Management
- Product development/Product Selection
- Line Review Sample Preparation
- Participant and Assist in Buyer Line Review Meetings
- Competitive and Comprehensive Store Checks
Customer Service Representative
Consumer testing laboratories
09.2008 - 02.2012
- Sample Coordinator
- Coordinated Samples for Lab Tests
- Assisted Suppliers and Buyers with sample submission for testing
- Worked with Lab Technicians to ensure sample accuracy for test product
- Guarantee documentation accuracy for proper test approval
- Verify FDA requirements, CPSIA requirements, and label claim documentation on sample submissions
- Perform administrative duties, assist managers with daily reports for sample testing
Customer Service Representative, Office Manager
Czap Insurance Agency, Farmers Insurance
03.2007 - 06.2008
- Maintain client’s accounts
- Assisted existing clients in maintaining accounts on coverage for home, car, and health plans
- Acquired new customers through marketing concepts
Buyers Assistant Girl’s Wear Department
Walmart stores, INC
11.2004 - 02.2007
- Assisted the Buyer with daily tasks
- Responsible for Item creation, file maintenance, modular planning and floor plans
- Retail Link queries, financial analysis and product comparison solutions
- Supported replenishment managers on specific store needs
- Phone coverage assistance with department managers on various store opportunities
Direct Imports – Customs Compliance Specialist
Walmart stores, INC
03.2003 - 11.2004
- Review Bill of Lading for accuracy & reconcile discrepancies on total company import shipments
Guest Service Representative
Fairfield Inn & Suites
09.2002 - 03.2003
Sales Associate
Walmart
03.2001 - 08.2001
- Cashier
Administrative Assistant
Walmart Dot.com
06.2000 - 03.2001
- Managed online photography and item descriptions for ecommerce products
Data Entry
Walmart
05.2000 - 06.2000
Sales Associate
Walmart
10.1999 - 05.2000
- Cashier and Electronic Department associate
Education
Northwest Arkansas community college
Bentonville, ArkansasOklahoma Christian University
Oklahoma City, OklahomaGraduation -
Rogers High School
Rogers, ArkansasSkills
- Goal-Oriented
- Client Relationship Building
- Sales Presentations
- Data-driven decision-making
- Competitor Monitoring
- Business Development
- Account development
- Attention to Detail
- Time Management
- Multitasking
- Reliability
- Team Collaboration
- Organizational Skills
- Team Leadership
- Active Listening
- Adaptability and Flexibility
References
Available upon request
Timeline
National Account Manager
Test Rite Products Corp
01.2015 - Current
Sales Coordinator/Sales Support Analyst
Test Rite Products Corp
01.2012 - 01.2015
Customer Service Representative
Consumer testing laboratories
09.2008 - 02.2012
Customer Service Representative, Office Manager
Czap Insurance Agency, Farmers Insurance
03.2007 - 06.2008
Buyers Assistant Girl’s Wear Department
Walmart stores, INC
11.2004 - 02.2007
Direct Imports – Customs Compliance Specialist
Walmart stores, INC
03.2003 - 11.2004
Guest Service Representative
Fairfield Inn & Suites
09.2002 - 03.2003
Sales Associate
Walmart
03.2001 - 08.2001
Administrative Assistant
Walmart Dot.com
06.2000 - 03.2001
Data Entry
Walmart
05.2000 - 06.2000
Sales Associate
Walmart
10.1999 - 05.2000
Oklahoma Christian University
Graduation -
Rogers High School
Northwest Arkansas community college
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