Lauren Kooritzky
Oakton,VA
Summary
Highly skilled and empathetic customer service representative with over 5 years of experience in providing support to guests. Proficient in handling inquiries, resolving complaints, and building strong relationships with clients. Skilled in all facets of organization including event planning, media posting, and bookkeeping.
Overview
8
8
years of professional experience
Work History
RECEPTIONIST
Bang Salon and Aura Spa
2024.05 - 2024.09
- Provide exceptional customer service by addressing inquiries, resolving complaints, and processing orders in a timely manner
- Handle a high volume of incoming calls and emails while maintaining a professional and courteous demeanor
- Build and maintain strong relationships with customers to ensure their needs are met and their satisfaction is achieved while also securing returning clients
- Contribute to team goals by meeting and exceeding key performance indicators and consistently delivering outstanding service to customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
KEY HOLDER/BARTENDER
Mellow Mushroom
2022.08 - 2024.09
- Managed and prepared open houses and promotional events while also educating guests on all facets of the building and services
- Responsible for opening and closing store, including handling cash deposits and ensuring security protocols are followed
- Trained new employees on company policies, procedures, and customer service standards
- Resolved customer complaints and issues in a professional and timely manner
- Collaborated with store management to meet sales goals and promote a positive work environment.
SHIFT LEAD
P.F Changs
2016.12 - 2020.03
- Managed a high-volume workload in a fast-paced restaurant environment, prioritizing tasks and maintaining a positive attitude under pressure
- Oversaw and coordinated daily operations, ensuring smooth and efficient productivity on shift
- Trained and mentored team members on company protocols and procedures to ensure consistency in customer service and operational excellence
- Effectively communicated with both upper management and team members to address issues and implement solutions in a timely manner
- Maintained a positive and inclusive work environment by promoting teamwork, offering encouragement, and resolving conflicts as needed.
Education
Certificate - Certificate in Paralegal Studies
Northern Virginia Community College
Annandale, VA09.2024
Associate of Science -
Northern Virginia Community College
Annandale, VA05.2022
High School Diploma -
James Madison High School
Vienna, VA06.2015
Skills
- Organization skills
- Time Management
- Data Entry
- Scheduling
- Interpersonal
- Multitasking
- Event-planning
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
RECEPTIONIST
Bang Salon and Aura Spa
2024.05 - 2024.09
KEY HOLDER/BARTENDER
Mellow Mushroom
2022.08 - 2024.09
SHIFT LEAD
P.F Changs
2016.12 - 2020.03
Certificate - Certificate in Paralegal Studies
Northern Virginia Community College
Associate of Science -
Northern Virginia Community College
High School Diploma -
James Madison High School
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