Lauren Kullhem
Northglenn,CO
Summary
Communicative customer service professional, looking for a position where I can help customers feel comfortable and provide them with excellent service. Experienced with coordinating building operations and maintenance activities to ensure optimal functionality. Utilizes effective communication and leadership to manage teams. Knowledge of safety regulations, first aid, emergency response to maintain secure an efficient environment.
Overview
15
15
years of professional experience
Work History
Building Manager
City of Lafayette
Lafayette, CO
01.2024 - Current
- Responsible for day-to-day operations and managing employee and customer relations.
- Front desk agent
- Responsible for scheduling and executing party rooms
- First responder for any emergencies
- Responsible for all cash drawers and deposits
- Ensure building safety and secure at end of day
Manager
Kachina Southwest Grill
Westminster, CO
01.2019 - 01.2024
- Handled operations of the restaurant. Experience in all positions in front of the house.
- Bartender, Server, Expo, Host, Busser
- Responsible for all cash and tip out procedures
- Executed booked events in three different spaces up to 600 people
- Responsible for all inventory and ordering
Building Manager
City of Lafayette
Lafayette, CO
01.2015 - 01.2020
- In charge of the building. Experience in handling customer satisfaction and safety.
- Front desk agent
- Responsible for scheduling and executing party rooms
- First responder for any emergencies
- Responsible for all cash drawers and deposits
- Ensure building is safe and sure at end of day
Bartender/Server
La Revolution
Louisville, CO
01.2011 - 01.2017
- Customer operations of restaurant and service
- In charge of cash management in all positions
- Customer service expert
- Knowledge of types of liquor with specialty in ageing, origin, types of tequilas
- Trained new employees
- Established great relationships with customers and great locals
Education
Massage Therapist - Therapy
Denver School of Massage Therapy
Denver01-2026
Skills
- ABT certified to serve safe alcohol
- Experience with Toast, Aloha, and Rec Trac systems
- Customer service and support
- Overseeing building security
- Issue resolution
- Emergency response
- Proficient in Microsoft Office applications, Aloha, and Rec Track
- Facility operations
- Teamwork and collaboration
- Work order management
Timeline
Building Manager
City of Lafayette
01.2024 - Current
Manager
Kachina Southwest Grill
01.2019 - 01.2024
Building Manager
City of Lafayette
01.2015 - 01.2020
Bartender/Server
La Revolution
01.2011 - 01.2017
Massage Therapist - Therapy
Denver School of Massage Therapy