Lauren Lopez
Tamarac
Summary
Experienced Leasing Manager with a proven track record of driving occupancy, resident retention, and operational excellence within multifamily communities. Skilled in lease administration, rent collections, delinquency management, and coordinating with attorneys throughout eviction proceedings. Adept at leading teams, resolving resident concerns, and overseeing day-to-day property operations while ensuring compliance with company policies and delivering exceptional customer service. Known for strong organizational skills, attention to detail, and the ability to build positive resident relationships that support community success.
Overview
8
8
years of professional experience
Work History
Leasing Manager
The RMR Group
01.2025 - Current
- Managed leasing processes, ensuring compliance with company policies and regulations.
- Collaborated with maintenance teams to ensure timely property upkeep and tenant satisfaction.
- Trained and mentored junior staff on leasing procedures and customer service excellence.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Managed daily and weekly marketing and leasing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Coordinated with property management teams to ensure compliance with all local, state, and federal regulations, maintaining high compliance rate.
- Led negotiations for lease agreements, securing favorable terms while meeting needs of both property and prospective tenants.
- Streamlined lease renewal processes, significantly reducing tenant turnover rates.
- Conducted detailed market analysis to inform strategic pricing, enhancing competitiveness and occupancy rates.
- Conducted regular property inspections to identify and address maintenance issues proactively, maintaining high standards of property condition.
- Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
- Optimized use of property management software, improving operational workflows and tenant communication.
Leasing Consultant
Carroll Management
02.2023 - 01.2025
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Assisted in lease negotiations, ensuring compliance with company policies and local regulations.
- Maintained accurate tenant records using Yardi property management software for streamlined operations.
- Collaborated with maintenance teams to address tenant concerns and enhance resident satisfaction.
- Developed marketing strategies to attract potential renters through online platforms and community events.
- Analyzed rental market trends to provide insights for pricing strategies and competitive positioning.
- Led initiatives to improve tenant retention rates through enhanced engagement programs and feedback collection.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Administrative Assistant
CLAIMS ELEMENTS CONSULTANT'S PUBLIC ADJUSTERS INC.
11.2019 - 12.2022
- Administrative and clerical tasks
- Ensure all claim statuses are updated on a weekly basis
- Prepare and editing letters, reports, contracts, and emails
- Prepare marketing material for mail-outs and social media
- Coordinate meetings, appointments, and inspections with multiple parties and teams
- Maintain database information to ensure it is accurate and up to date
- Effectively assess individual customer and/or insurance company needs and act in an effective and timely manner
- Draft contracts and formal documents
- Proofread and verify all documents sent and received
- Coordinated communication between clients and adjusters to streamline claims processing.
- Managed scheduling and logistics for client meetings, ensuring efficient use of resources.
Sales Associate
NIKE FACTORY STORE
02.2019 - 11.2019
- Ensure customers are well informed on promotions and other ongoing relations
- Service tourists and non-English speakers
- Reach goals set by managers daily
- Check customers out using registers and mobile devices
- Handle cash, credit/debit transactions
Sales Associate
FOOT LOCKER
04.2018 - 02.2019
- Ensured high levels of customer satisfaction
- Be knowledgeable on all products offered in store to provide exceptional customer service
- Maintain personal and store productivity goals and connected with customers
- Maintained appearance and organization of the store
- Handled cash, credit/debit card transactions and count in and out of registers
- Verified money made and counted from registers
- Worked with team members to ensure best possible experience for customers
Photo Booth Attendant
THE PHOTOBOOTH BROS.
04.2018 - 02.2019
- Communicated with customer prior to arrival to confirm details
- Set up photo booth in various locations, indoors and outdoors
- Carried items up to 50lbs.and operated equipment, including cameras and printers
- Interacted with party or event guests
- Collected payment and handle money
Education
Graduate - undefined
Nova High School
Davie, FL06.2017
Skills
- Excellent Customer Service and Problem Solving
- Adaptability to various situations and circumstances
- Collaboration and handling high pressure situations
- Time management and am able to multitask
- Microsoft Office (Word, Excel, and Power Point)
- Accurate data entry
- Database management
- Calendar management
- Phone etiquette
- Flexibility and efficiency
Timeline
Leasing Manager
The RMR Group
01.2025 - Current
Leasing Consultant
Carroll Management
02.2023 - 01.2025
Administrative Assistant
CLAIMS ELEMENTS CONSULTANT'S PUBLIC ADJUSTERS INC.
11.2019 - 12.2022
Sales Associate
NIKE FACTORY STORE
02.2019 - 11.2019
Sales Associate
FOOT LOCKER
04.2018 - 02.2019
Photo Booth Attendant
THE PHOTOBOOTH BROS.
04.2018 - 02.2019
Graduate - undefined
Nova High School