Lauren Ludena

Staff Management:

• Hiring, training, and supervising administrative and clinical staff
• Conducting performance evaluations and providing feedback
• Ensuring staff adherence to policies and procedures

Patient Care Coordination:

• Scheduling patient appointments and managing patient flow
• Overseeing patient registration and check-in procedures
• Handling patient inquiries and resolving issues promptly

Financial Management:

• Billing and coding oversight to ensure accuracy and compliance
• Managing accounts receivable and payable processes
• Monitoring and optimizing office expenses and budgets

Office Operations:

• Maintaining medical records and ensuring confidentiality
• Implementing and improving office workflows and procedures
• Overseeing inventory management and ordering medical supplies

Regulatory Compliance:

• Ensuring adherence to healthcare regulations (HIPAA, OSHA, etc.)
• Implementing and enforcing safety protocols and policies
• Handling audits and inspections effectively

Technology Utilization:

• Utilizing EMR/EHR systems effectively for documentation and reporting
• Implementing and managing digital health initiatives
• Troubleshooting IT issues or coordinating with IT support

Quality Improvement:

• Monitoring and improving patient satisfaction metrics
• Implementing quality assurance programs and initiatives
• Participating in accreditation processes (e.g., Joint Commission)

Communication and Collaboration:

• Facilitating effective communication between staff and healthcare providers
• Collaborating with other departments or healthcare facilities
• Representing the office in meetings or committees

Leadership and Development:

• Providing leadership and guidance to office staff
• Facilitating staff training and professional development
• Promoting a positive and productive work environment

• Provided necessary support and guidance to team members in order to meet organizational goals
• Maintained strong relationships with team members to ensure team success
• Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency
• Monitored team performance, identified areas of improvement, and developed plans to address deficiencies
• Utilized data analysis and reporting to track team performance and make recommendations
• Created improvement plans to change overall work performance
• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

• Evaluated employee performance against established benchmarks and metrics
• Ensured compliance with applicable laws, regulations, standards, guidelines
• Reviewed current processes for accuracy, compliance, timeliness
• Utilized effective communication skills to ensure collaboration between interdisciplinary teams
• Coached employees on professional development needs and career paths
• Modeled innovative solutions to respond to organizational needs.
• Oversaw performance of team of technical writers, assigned resources and updated management on projects

• Documented detailed histories, physical exams, lab results, diagnostic imaging studies, treatments, medications, and other relevant information in the EHR system accurately and efficiently
• Demonstrated strong time management skills while working on multiple tasks simultaneously in a busy environment
• Maintained confidentiality of all medical records and patient information according to HIPAA guidelines
• Accurately transcribed physician orders, instructions and verbal orders into the electronic medical record
• Developed comprehensive knowledge of medical terminology, billing and coding processes, and HIPAA regulations