Lauren Madison
Muncie,IN
Summary
A passionate teacher with experience developing and implementing diverse curriculums covering various subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social, and learning skills.
Overview
6
6
years of professional experience
Work History
Manager
Aeropostale
07.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Buyer's Market
03.2023 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Shift Leader
Insomnia Cookies
08.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Certified Tanning Consultant
Bronze Bay Tanning Center
07.2020 - 04.2021
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Scheduled clients based on the number of beds and booths with consideration of walk-in averages.
- Updated computer system with client schedules, inventories, and spa information.
- Educated clients on the health and safety of tanning facilities and procedures.
- Maintained clean and stocked front counter area.
- Developed and implemented individual care plans tailored to the needs of each client.
Bed Cleaner
Bronze Bay Tanning Center
04.2018 - 07.2020
- Cleaned and sterilized tanning beds and rooms after each use to provide customers with a clean environment that upholds sanitization standards.
- Cleaned and polished glass doors, mirrors, and other surfaces to maintain a professional appearance.
- Removed trash, debris, and other waste materials from the premises.
- Cleaned and sanitized bathrooms and other similar areas according to established protocols.
Education
Bachelor of Science - Secondary English Education
Ball State University
Muncie, Indiana05.2024
High School Diploma -
Blue River Valley Jr-Sr High School
Mount Summit, IN05.2020
Skills
- Team Leadership
- Verbal and written communication
- Time Management
- Project Planning
- Process Improvement
- Relationship Building
- Continuous Improvement
- Excellent Communication
- Documentation And Reporting
- Professionalism
Timeline
Manager
Aeropostale
07.2023 - Current
Sales Associate
Buyer's Market
03.2023 - 07.2023
Shift Leader
Insomnia Cookies
08.2021 - 03.2023
Certified Tanning Consultant
Bronze Bay Tanning Center
07.2020 - 04.2021
Bed Cleaner
Bronze Bay Tanning Center
04.2018 - 07.2020
Bachelor of Science - Secondary English Education
Ball State University
High School Diploma -
Blue River Valley Jr-Sr High School