LAUREN MALONEY
Saugus,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely and empathetic manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Server & Bartender
Santarpio's Pizza
Peabody, MA
11.2017 - Current
- Deliver exceptional customer service in a fast-paced, high-volume restaurant while ensuring every guest feels welcomed and valued.
- Build positive relationships with guests by anticipating needs and creating memorable dining experiences.
- Remain calm and professional while managing multiple tables and priorities.
- Resolve guest concerns with empathy and professionalism.
- Collaborate closely with kitchen and front-of-house teams to provide seamless service.
- Accurately process orders, payments, and special requests.
- Work flexible evenings, weekends, holidays, and peak business hours.
Owner | Event Coordinator & Brand Strategist
BIZZY Women Social
Revere, MA
09.2021 - 05.2025
- Managed day-to-day business operations.
- Planned and executed community events involving more than 35 vendors.
- Served as the primary point of contact for event planning, while providing exceptional customer service.
- Managed logistics, solved challenges, and adapted quickly to changing priorities.
- Designed marketing materials and managed social media campaigns.
- Built partnerships with local businesses to create collaborative events and networking opportunities for members.
Owner & Operator
Vamped Boutique
Saugus, MA
01.2011 - 11.2017
- Owned and operated a successful retail business focused on exceptional customer experiences.
- Managed inventory, online store, merchandising, purchasing, financial transactions, and daily operations.
- Built quality customer relationships through personalized service.
- Demonstrated leadership, initiative, adaptability, and accountability.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Education
Bachelor of Science - Finance
Suffolk University
Boston, MA06-2008
Skills
- Exceptional Customer Service
- Hospitality & Guest Experience
- Professional appearance
- Strong Interpersonal Communication
- Conflict Resolution
- Team Collaboration
- Guest engagement
- Adaptability
- Calm Under Pressure
- Multitasking
- Time Management
- Problem Solving
- Attention to Detail
- Professionalism
- Relationship Building
- Reliability
Additional Qualifications
- Strong verbal communication
- Positive, energetic, and empathetic professional demeanor
- Quick learner with attention to detail
- Team-oriented
- Passion for creating connection and exceptional customer experiences
Timeline
Owner | Event Coordinator & Brand Strategist
BIZZY Women Social
09.2021 - 05.2025
Server & Bartender
Santarpio's Pizza
11.2017 - Current
Owner & Operator
Vamped Boutique
01.2011 - 11.2017
Bachelor of Science - Finance
Suffolk University