Lauren Marek
Hollywood,FL
Summary
Dynamic professional with a proven track record in high-volume dining and exceptional customer service, notably at Islamorada Fish Company. Skilled in reservation planning and fostering customer relationships, leading to increased repeat business. Demonstrated leadership at The Greenhouse Day Care Center, ensuring compliance and excellence in service delivery.
Overview
25
25
years of professional experience
Work History
Head Hostess
Islamorada Fish Company, Bass Pro Shops
Dania Beach, FL
02.2023 - Current
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Customer Service Representative
Town Park Corp
Hollywood, FL
01.2020 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
Assistant Director
The Greenhouse Day Care Center,Inc.
Petersburg, VA
06.2009 - 12.2019
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Managed communication between department heads and senior management.
- Established standards of excellence for customer service delivery throughout the organization.
Editoral and Runway Model
Next Model Management
Manhattan, NY
07.2000 - 04.2006
- Received direction from show directors and followed instructions precisely.
- Met with designers to define guidelines for runway shows and presentations.
Education
Associate of Science - Educational Leadership And Management
Brightpoint C. College
Chester, Virginia05-2008
Skills
- Reservation planning
- Reservation setting
- Check payment processing
- Restaurant software proficiency
- High volume dining
- Salesmanship
- Dining room management
Timeline
Head Hostess
Islamorada Fish Company, Bass Pro Shops
02.2023 - Current
Customer Service Representative
Town Park Corp
01.2020 - 01.2023
Assistant Director
The Greenhouse Day Care Center,Inc.
06.2009 - 12.2019
Editoral and Runway Model
Next Model Management
07.2000 - 04.2006
Associate of Science - Educational Leadership And Management
Brightpoint C. College
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