Lauren Masloski
Conroe,TX
Summary
Dedicated server with exceptional customer service skills, known for enhancing guest engagement and satisfaction. Experienced in multitasking and shift management, consistently contributing to team success.
Overview
14
14
years of professional experience
Work History
Server
Goode Co. Kitchen And Cantina
09.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge, enhancing guest experience and satisfaction.
- Coordinated food and beverage orders efficiently between kitchen and patrons.
- Maintained cleanliness and organization of dining area to ensure safety standards.
- Collaborated with team members to streamline service during peak hours.
- Supported training of new staff on protocols and standard operating procedures.
Server/bartender/manager
Texas Roadhouse
02.2012 - 03.2025
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Head Server
Citizens Grill
12.2021 - 03.2023
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Shift management
- Multitasking and organization
- Banquet coordination
Timeline
Server
Goode Co. Kitchen And Cantina
09.2025 - Current
Head Server
Citizens Grill
12.2021 - 03.2023
Server/bartender/manager
Texas Roadhouse
02.2012 - 03.2025