Lauren Matthews
Oakley ,CA
Summary
Highly motivated individual with seven plus years of providing exceptional customer service, while taking great pride in my professional performance. I'm a dependable, driven and very outgoing young adult with a passion for being a positive role model to others and achieving my goals with an emphasis on my career.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Health Hut
161 Chestnut St. Brentwood California
02.2023 - 12.2023
- Solely in charge of store operations during my shift including: all cashier transactions, product availability, high quality customer service, store presentation and cleanliness, telephone availability, meeting daily sales goals, etc.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed strong relationships with customers to create a bond and gain their unwavering trust.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Data Entry Clerk
Initial Communcations
Sacramento, CA
02.2021 - 01.2023
- Review, analyze and correct: 40-60 work orders at a time, invoices for payments, and field reports.
- Create accurate and precise datasheets from multiple received datasets in Excel.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved the database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Consistently met or exceeded deadlines while maintaining high-quality work output.
Sales Associate
Express
2545 Sand Creek Rd. Brentwood, California
03.2017 - 04.2020
- Developed excellent cashier knowledge and skills, while ringing up customers accurately and promptly.
- Boosted customer satisfaction through exceptional quality of service, and addressing any concerns promptly and effectively.
- Increased sales revenue by building strong rapport with customers and recommending appropriate merchandise.
- Kept the store accurately presentable, while make sure the availability of merchandise.
- Developed new customer relationships by actively engaging with potential customers and highlighting the various merchandise we offered.
- Created and maintained a strong, positive and professional relationship with all my bosses and coworkers.
- Met all weekly credit card and reward program demands to progress our company goals.
Hostess
Dad's Cafe
1135 2nd St. Brentwood California
05.2015 - 02.2016
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by cleaning and resetting tables after guest departure.
Education
Associate of Science - Business Administration
Los Medanos College
Pittsburg, CA12.2020
High School Diploma -
Liberty High School
Brentwood, CA06.2017
Skills
- Excellent customer service
- Punctuality
- Great communication
- Positive attitude
- Responsible
- Driven
- Product knowledge
- Time management
- Adaptability and flexibility
- Problem-solving
- Task prioritization
Accomplishments
- Earned a few raises as I received "excellent" employee reports.
- Honors in college for receiving multiple 4.0 GPA's.
- Four years of Varsity Cheer in high school.
- Recruited for the "All American," cheerleading team to preform in the Macy's Day Holiday Parade in high school.
- Black belt in Karate at the age of 13.
- Received many leadership awards on my high school cheer team as a leader.
- Recruited for the leadership club in high school.
Affiliations
- Outdoor adventures
- Exercising
- Spending quality time with loved ones
- Socializing
- Traveling
- Sports
Languages
sign language
Limited Working
References
References available upon request.
Timeline
Assistant Manager
Health Hut
02.2023 - 12.2023
Data Entry Clerk
Initial Communcations
02.2021 - 01.2023
Sales Associate
Express
03.2017 - 04.2020
Hostess
Dad's Cafe
05.2015 - 02.2016
Associate of Science - Business Administration
Los Medanos College
High School Diploma -
Liberty High School