Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
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Lauren Matthews

Oakley ,CA

Summary

Highly motivated individual with seven plus years of providing exceptional customer service, while taking great pride in my professional performance. I'm a dependable, driven and very outgoing young adult with a passion for being a positive role model to others and achieving my goals with an emphasis on my career.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Health Hut
02.2023 - 12.2023
  • Solely in charge of store operations during my shift including: all cashier transactions, product availability, high quality customer service, store presentation and cleanliness, telephone availability, meeting daily sales goals, etc.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Developed strong relationships with customers to create a bond and gain their unwavering trust.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Data Entry Clerk

Initial Communcations
02.2021 - 01.2023
  • Review, analyze and correct: 40-60 work orders at a time, invoices for payments, and field reports.
  • Create accurate and precise datasheets from multiple received datasets in Excel.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Improved the database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Consistently met or exceeded deadlines while maintaining high-quality work output.

Sales Associate

Express
03.2017 - 04.2020
  • Developed excellent cashier knowledge and skills, while ringing up customers accurately and promptly.
  • Boosted customer satisfaction through exceptional quality of service, and addressing any concerns promptly and effectively.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate merchandise.
  • Kept the store accurately presentable, while make sure the availability of merchandise.
  • Developed new customer relationships by actively engaging with potential customers and highlighting the various merchandise we offered.
  • Created and maintained a strong, positive and professional relationship with all my bosses and coworkers.
  • Met all weekly credit card and reward program demands to progress our company goals.


Hostess

Dad's Cafe
05.2015 - 02.2016
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by cleaning and resetting tables after guest departure.

Education

Associate of Science - Business Administration

Los Medanos College
Pittsburg, CA
12.2020

High School Diploma -

Liberty High School
Brentwood, CA
06.2017

Skills

  • Excellent customer service
  • Punctuality
  • Great communication
  • Positive attitude
  • Responsible
  • Driven
  • Product knowledge
  • Time management
  • Adaptability and flexibility
  • Problem-solving
  • Task prioritization

Accomplishments

  • Earned a few raises as I received "excellent" employee reports.
  • Honors in college for receiving multiple 4.0 GPA's.
  • Four years of Varsity Cheer in high school.
  • Recruited for the "All American," cheerleading team to preform in the Macy's Day Holiday Parade in high school.
  • Black belt in Karate at the age of 13.
  • Received many leadership awards on my high school cheer team as a leader.
  • Recruited for the leadership club in high school.

Affiliations

  • Outdoor adventures
  • Exercising
  • Spending quality time with loved ones
  • Socializing
  • Traveling
  • Sports

Languages

sign language
Limited Working

References

References available upon request.

Timeline

Assistant Manager

Health Hut
02.2023 - 12.2023

Data Entry Clerk

Initial Communcations
02.2021 - 01.2023

Sales Associate

Express
03.2017 - 04.2020

Hostess

Dad's Cafe
05.2015 - 02.2016

Associate of Science - Business Administration

Los Medanos College

High School Diploma -

Liberty High School

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Lauren Matthews