Lauren Mayo
Sumter,SC
Summary
I am task oriented, learn quickly and extremely devoted to my positions held. I am dependable and honest.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Timothy Lutheran Church
Council Bluffs, IA
09.2019 - 08.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Pharmacy Technician, CPhT
Various Pharmacies & Hospitals
Various States
06.1999 - 02.2015
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Education
Diploma -
James Martin High School
Arlington, TX05.2002
Skills
- Reception oversight
- Information Security
- Bookkeeping
- Data Entry
- Calendar Management
- Clerical Support
- Presentation Design
- Research
- Mail handling
- Expense Reporting
- Scheduling
- Appointment Scheduling
- Invoice Processing
- Quality Assurance
- Office Administration
- Filing
- Strong Problem Solver
- Staff Motivation
- Professional Communication
- Critical Thinking
- OSHA Compliance
- Database entry
- Multi-Line Phone Systems
- Internet Research
Timeline
Administrative Assistant
Timothy Lutheran Church
09.2019 - 08.2023
Pharmacy Technician, CPhT
Various Pharmacies & Hospitals
06.1999 - 02.2015
Diploma -
James Martin High School