Lauren McMullen

• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Inspected dishes and utensils for cleanliness.
• Answered customers' questions, recommended items, and recorded order information.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

Inshore lobstering. Set and hauled lobster traps. Banded lobsters. Loaded bait bags. Navigated the boat at times. Counted lobsters and sold them same day. Washed down the boat at the end end of the day daily.

• Inspected dishes and utensils for cleanliness.
• Cultivated warm relationships with regular customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Checked guests' identification before serving alcoholic beverages.
• Answered customers' questions, recommended items, and recorded order information.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Took orders from patrons for food or beverages
• Accepted payment from customers and made change as necessary
• Attempted to limit problems and liability related to customers' excessive drinking
• Trained staff of five employees for correct facility procedures, safety codes, proper recipes and plating techniques
• Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers
• Prepared and served alcoholic beverages
• Server

• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Served food and beverages promptly with focused attention to customer needs.