Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Mendez

Kyle,TX

Summary

Compassionate Patient Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical records management, and insurance verification. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and streamline office operations.

Overview

10
10
years of professional experience

Work History

Patient Coordinator

Austin Dental Care
Austin, TX
04.2021 - Current
  • Coordinated patient appointments and maintained appointment schedule.
  • Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
  • Created monthly reports detailing productivity levels of providers within the practice setting.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Coordinated care for patients, oversaw admission processes and managed patient flows.
  • Coordinated patient referrals to specialists and other healthcare services.

Patient Coordinator

Austin Oral Surgery
Austin, TX
11.2017 - 04.2021
  • Conducted research on health plan benefits to determine eligibility criteria for services.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Processed referrals from primary care providers for specialist consultations or treatments.
  • Coordinated patient appointments and maintained appointment schedule.
  • Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.

Patient Coordinator

River Rock Dental
Austin , TX
07.2017 - 11.2017
  • Conducted research on health plan benefits to determine eligibility criteria for services.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Developed and implemented patient intake forms to ensure accurate information was collected.

Accounts Receivable Clerk

Austin Specialty Cleaners
Austin, TX
01.2015 - 07.2017
  • Analyzed customer account information to identify discrepancies or trends in payment history.
  • Reconciled daily cash receipts with bank deposits.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Verified accuracy of invoices and account balances.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Responsible for entering customer payments into the accounting software system.

Education

Cosmetology License -

Baldwin Beauty School
Austin, TX
04-2010

High School Diploma -

Jack C. Hays High School
Buda, TX
05-2009

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Patient Care and Education
  • Claims Processing
  • HIPAA Compliance
  • Payment Collection
  • Patient Care Coordination
  • Goal Setting
  • Patient Care
  • Customer Service

Timeline

Patient Coordinator

Austin Dental Care
04.2021 - Current

Patient Coordinator

Austin Oral Surgery
11.2017 - 04.2021

Patient Coordinator

River Rock Dental
07.2017 - 11.2017

Accounts Receivable Clerk

Austin Specialty Cleaners
01.2015 - 07.2017

Cosmetology License -

Baldwin Beauty School

High School Diploma -

Jack C. Hays High School

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Lauren Mendez