Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren miles

Winter Haven,FL

Summary

Dedicated server with strong customer service skills, known for enhancing guest experiences and training new team members. Committed to creating a welcoming dining atmosphere and resolving issues promptly.

Overview

11
11
years of professional experience

Work History

Server

Carrabba's Italian Grill
Winter Haven, Florida
09.2022 - Current
  • Delivered exceptional customer service in high-pressure dining environment, ensuring guest satisfaction.
  • Took orders and communicated menu specials to guests, enhancing their dining experience.
  • Assisted in training new servers on restaurant procedures and service protocols.
  • Addressed and resolved customer complaints quickly, improving overall guest satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Olive Garden
Winter Haven, FL
07.2015 - 09.2022
  • Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
  • Promoted desserts, appetizers, and specialty drinks, contributing to overall sales growth.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained up-to-date knowledge of daily specials and promotions to assist customers effectively.

Education

High School Diploma -

Columbus Girls School of Excellence
Columbus, GA
05-2006

Skills

  • Customer service
  • Order management
  • Menu knowledge
  • Training development
  • Complaint resolution
  • Customer engagement
  • Team collaboration
  • Problem solving
  • Effective communication
  • Flexibility

Timeline

Server

Carrabba's Italian Grill
09.2022 - Current

Server

Olive Garden
07.2015 - 09.2022

High School Diploma -

Columbus Girls School of Excellence
Lauren miles