Lauren Miller
NFL Player Benefits Office
Baltimore,MD
14
years of professional experience
Professional benefits administrator skilled in optimizing employee benefits programs and ensuring compliance. Known for effective communication and problem-solving skills, fostering collaborative team environment, and impeccable attention to detail. Highly adaptable, with strong focus on achieving positive outcomes and meeting changing organizational needs.
Work History
Senior Disability and Benefits Coordinator
2 Years 6 Months- Coordinate comprehensive benefits programs for NFL players, ensuring compliance with Plan rules.
- Develop and maintain strong relationships with players, providing tailored support and guidance on benefits options.
- Train staff on benefits administration systems, enhancing team capabilities and knowledge sharing.
- Collaborate with internal teams to resolve complex benefit-related inquiries, ensuring timely and accurate responses.
- Manage documentation and reporting for benefits programs, maintaining accuracy and adherence to Plan standards.
- Use information systems to correctly assess, input, and maintain data.
- Became solely responsible for managing the total and permanent continuation project while also maintaining my regular workload in a timely manner.
- Provide detailed insight and recommendations for creating a more streamlined application process across multiple systems.
- Study and maintain knowledge of all current and future Plan policies and modifications.
- Proactively maintain contact with players to ensure they are updated on the progress of their case.
Director of Sales
1 Year 8 Months- Acted as key liaison to over 200 existing accounts while also creating and fostering relationships with additional diverse businesses.
- Managed and strengthened established partnerships to support success of the Monument City brand while identifying and engaging in new strategies for improved revenue and growth.
- Applied comprehensive knowledge of market trends and analysis to successfully negotiate sales placements.
- Coordinated with between sales and production teams to execute data-driven sales presentations for our five distributing partners throughout the state of Maryland.
- Acted as the initial point of contact for the company's distributing partners, the sales team, and the entire regional network of buying and prospective accounts.
- Identified collaborative marketing strategies with key accounts that increased volume and secured placements, some by over 200%.
- Performed analysis of weekly sales data and market performance to determine areas for growth.
- Structured the sales team schedule and tracked its success to measure goals and expectations.
Director of Sales and Customer Service
3 Years 7 Months- Managed lead distribution, customer experience pipeline, and sales processes to streamline operations.
- Exceeded quarterly sales quotas by an average of 150% and created weekly sales objectives for the team.
- Developed leads for sales in residential and commercial market by running CRM data reports.
- Analyzed monthly and year-to-date sales, tracked customer service statistics, and conducted weekly sales call reviews to assess and enhance team performance.
- Identified areas of improvement in sales and customer service performance and created measurable solutions.
- Collaborated with the IT and marketing departments to ensure a high-quality platform experience for our members, which involved communicating customer experience feedback trends and offering potential solutions.
- Established clear objectives and expectations across departments, facilitating timely project completion.
- Managed end-to-end employee lifecycle processes, including proficiently handling onboarding and offboarding procedures.
- Facilitated seamless transitions for new hires by coordinating orientation sessions, setting up workstations, and ensuring a positive integration into the company culture.
Account Specialist
11 Months- Surpassed quarterly sales goals by 175%, exceeding performance expectations and enhancing customer relationships through effective product pipeline management.
- Built and maintained strong relationships with customers while providing a tangible and positive impact with additional product pipelines.
- Monitored industry changes and applied innovative strategies to enhance sales outcomes.
- Led training and transition of new employees in a fast-paced startup environment, fostering a culture recognized by Inc Magazine as one of the Top 50 Best Workplaces in the US.
Server
11 Months- Built and maintained loyal clientele for new restaurant through rapport with customers, earning positive feedback and showcasing interpersonal skills.
- Thrived in fast-paced, high-volume environment, ensuring customer satisfaction and operational efficiency.
- Upsold to maximize revenue opportunities by leveraging extensive knowledge of food and beverage products, including over 100 wines.
Supervisor
4 Years 1 Month- Oversaw restaurant operations, supervising twenty employees to ensure smooth daily functioning.
- Placed daily food and material orders with distributors.
- Assigned server positions daily based on their strengths, maintained product inventory, reported on menu success, and resolved customer or employee challenges.
- Analyzed seasonal data to identify trends in profit and revenue, informing strategic decisions.
Education
Bachelor of Science - Exercise Science
- Dean's List Fall and Spring semesters of 2013-2014
- Member of the Exercise Science Club
- Member of the Field Hockey Club
Skills
Reporting
Collaboration
CRM Software
Sales Management
Customer Relationship Management
Microsoft Office
Market Analysis
Time management
Training & Development
Performance Reviewing
Data Analysis Skills
Written and Verbal Communication
Mac OS
Escalation Management
Staff Training
Data Entry
Research & Development
Verbal and Written Communication
Benefits Administration
Confidentiality
Attention to Detail
Initiative.
Timeline
Senior Disability and Benefits Coordinator
NFL Player Benefits Office
02.2024 - CurrentRead More
Director of Sales
Monument City Brewing Company
03.2022 - 11.2023Read More
Director of Sales and Customer Service
Crowdability
08.2018 - 03.2022Read More
Account Specialist
Smashtech
08.2017 - 07.2018Read More
Server
Relish Restaurant and Bar
09.2016 - 08.2017Read More
Supervisor
Atwater's
08.2012 - 09.2016Read More
Towson University
Bachelor of Science from Exercise Science
Read More