LAUREN N CARDENAS

• Guided prospective buyers through new home selection process, ensuring alignment with customer needs and preferences.
• Developed comprehensive knowledge of community features and amenities to enhance buyer engagement.
• Collaborated with marketing team to create targeted promotional materials, increasing brand awareness among potential clients.

As an online sales consultant I am responsible for engaging inbound online leads, qualifying prospects, and scheduling appointments for our San Antonio and DFW divisions. This role serves as the first point of contact for potential customers, delivering timely follow-up, answering initial questions, and setting appointments for the sales team. Success in this role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, sales-driven environment.

• 13 Million in sales volume in my first 7 months on the sales floor.
• Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
• Identified potential buyers through cold calling.
• Assisted customers with selecting financing options that best fit their budget and lifestyle needs.
• Developed marketing materials such as brochures, flyers, postcards. to promote new home communities.
• Tracked weekly sales to develop senior leadership reports for corrective action planning.
• Created professional sales presentations to effectively communicate product quality and market comparisons.
• Solicited feedback from customers after closing a sale to gauge satisfaction levels.
• Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.

• Company Overview: Helping families buy, sell and invest in San Antonio and surrounding areas
• Setting and crushing monthly and quarterly goals with my team
• Identified potential buyers through cold calling.

• Provide customers with product and service information
• Be able to build rapport with customers
• Be positive, competitive, confident, reliable, friendly and engaged during calls
• Recognize, document and alert the supervisor of trends in customer calls
• Complete call logs and reports
• Provide product sales opportunities and promotions
• Identify customer needs and resolve problems to inquiries
• Capture data, enter clearly and accurately
• Use customer service skills to appropriately satisfy and retain customer

• Successfully completing our comprehensive sales training which includes product knowledge, salesmanship, and our software systems
• Drive profit through both inbound and permission based outbound calls by utilizing persuasive sales techniques
• Consistently perform on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements
• Increase customer profitability by utilizing cross-selling and upselling techniques
• Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating our contact management system

• Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs
• Responsible for achieving monthly, quarterly and yearly revenue goals set by the company
• Review weekly sales and numbers & club statistics with District Manager to identify potential revenue gaps & modify sales execution as necessary
• Hire, develop, and manage performance of qualified Personal trainers
• Discipline/terminate staff under the guidance of the District Manager

• Assisted in managing a full fitness club staff to ensure all personal trainers are delivering high quality programs to their clients
• Responsible for developing weekly work schedules for staff
• Ensure that staff properly uses the calendar and time clock system
• Alert General Manager if payroll exceed budget

• Assisted in revenue generating activities, including but not limited to: complimentary workouts, body fat tables, seminars and workshops
• Directing selling, including achievement of personal monthly sales quotas
• Receiving inbound calls for tours and membership types