Lauren Nesbitt
Gilbertsville,PA
Summary
Dedicated server with a proven track record in delivering outstanding customer service and fostering strong relationships. Expertise in conflict resolution and maintaining cleanliness, contributing to a positive dining atmosphere and improved customer satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Oyster House Restaurant
Charleston, SC
10.2025 - Current
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service, enhancing overall dining experience for patrons.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Server
Other Farm and Forge
Boyertown, PA
04.2024 - Current
- Delivered exceptional customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Assisted in training new servers on menu offerings and service protocols.
- Managed cash register operations, ensuring accuracy in transactions and balances.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Provided menu recommendations based on customer preferences and dietary restrictions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server and Host
Ironstone
Boyertown, PA
01.2025 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, enhancing guest satisfaction through attentive service.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Resolved guest complaints promptly, ensuring positive dining experiences and repeat visits.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed guest seating to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely food service and guest satisfaction.
Brand Ambassador
American Eagle Outfitters, Inc
Pottstown, PA
12.2022 - 03.2025
- Engaged customers through product demonstrations and brand storytelling.
- Assisted in maintaining visual merchandising standards to enhance store presentation.
- Cultivated strong relationships with customers, driving brand loyalty and repeat business.
- Collaborated with team members to execute promotional events and marketing initiatives.
- Provided feedback on customer preferences to inform product selection and inventory management.
- Trained new staff on brand values, customer service techniques, and product knowledge.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Education
Bachelor of Arts - Biology
College of Charleston
Charleston, SC05.2029
High School Diploma -
Boyertown Area Senior High
Boyertown, PA05.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Handling complaints
- Personal presentation
- Relationship building
- Coordinating tasks
Timeline
Restaurant Hostess
Oyster House Restaurant
10.2025 - Current
Server and Host
Ironstone
01.2025 - 06.2025
Server
Other Farm and Forge
04.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
12.2022 - 03.2025
Bachelor of Arts - Biology
College of Charleston
High School Diploma -
Boyertown Area Senior High