Lauren O’Brien
Brighton,MI
Summary
Adept at multitasking and exceptional customer service, I enhanced guest satisfaction and repeat business at IHOP by efficiently managing orders and fostering warm relationships. Skilled in cash handling and service prioritization, I consistently contributed to positive dining experiences, demonstrating a strong work ethic and the ability to resolve concerns swiftly.
Overview
2
2
years of professional experience
Work History
Server
IHOP
Brighton, MI
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Secondary Education - Education
Michigan State University
East Lansing, MIHigh School Diploma - College Prep
Brighton High School
Brighton, MI06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food Running
- Service prioritization
- Menu Memorization
- Beverage Preparation
- Tableside Etiquette
- Order Management
- Table Bussing
Timeline
Server
IHOP
06.2022 - Current
Secondary Education - Education
Michigan State University
High School Diploma - College Prep
Brighton High School