Lauren Oropeza
Customer service
Whittier,CA
Summary
Diligent and detail-oriented customer service representative with 10 years of experience in providing exceptional service to customers. Proficient in handling cash transactions, operating POS systems, and maintaining accurate records. Skilled in customer support, sales, and insurance sales. Possess strong communication, excellent phone etiquette and organizational skills, with experience in managing store operations and maintaining a clean and organized work environment. Fluent in English.
Overview
9
9
years of professional experience
Work History
Jewelry Sales Associate
Kohl's
Buena Park, CA
11.2011 - 09.2020
- Provided exceptional customer service by assisting customers in the selection and purchase of jewelry items
- Demonstrated extensive knowledge of different types of jewelry, including diamonds, gemstones, and precious metals
- Handled cash transactions and processed credit card payments using a point-of-sale (POS) system with precision
- Maintained a clean and organized work environment to enhance the overall shopping experience for customers
- Maintained confidentiality when handling sensitive customer information during transactions or inquiries
- Consistently achieved high levels of customer satisfaction through friendly interactions and prompt service
- Demonstrated proficiency in using specialized tools such as gemstone magnifiers or diamond testers for accurate assessments
Customer Service Representative
Fred Loya Insurance
, CA
11.2014 - 07.2016
- Company Overview: California
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues in a timely and professional manner
- Effectively communicated insurance coverage options, terms, and conditions to clients, ensuring understanding and satisfaction
- Managed a high volume of incoming calls from policyholders regarding claims, billing inquiries, and policy changes
- Maintained confidentiality of sensitive customer information at all times, respecting privacy laws and data protection guidelines
- California
Sales associate/keyholder
AIO Wireless
Pico Rivera, CA
11.2013 - 05.2014
- Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
- Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
- Handled cash transactions accurately and efficiently while following proper cash handling procedures
- Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
- Managed store opening and closing procedures including security checks, alarm system activation/deactivation etc
Education
High school diploma - undefined
Rosary High school
01.2009
Skills
- Customer service
- Customer support
- Assistant Manager Experience
- Cleaning Experience
- Cash Handling
- Computer Skills
- Computer Operation
- Front Desk
- Cashiering
- POS
- Retail Sales
- Sales
- Communication Skills
- Time Management
- Organizational Skills
- Microsoft Word
- Documentation review
- CRM Software
- Insurance Sales
- Phone etiquette
Languages
English
Assessments
- Customer service, Proficient, 2022-06-01
- Sales skills, Proficient, 2022-06-01
- Customer focus & orientation, Proficient, 2022-06-01
- Call center customer service, Proficient, 2022-06-01
- Retail customer service, Proficient, 2024-10-01
- Written communication, Proficient, 2022-06-01
Timeline
Customer Service Representative
Fred Loya Insurance
11.2014 - 07.2016
Sales associate/keyholder
AIO Wireless
11.2013 - 05.2014
Jewelry Sales Associate
Kohl's
11.2011 - 09.2020
High school diploma - undefined
Rosary High school
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