Lauren Wyatt
Lakeway,TX
Summary
Dynamic Community Manager with proven expertise at PMI Austin Metro in financial management and effective communication. Achieved an 80% reduction in homeowner complaints through streamlined operations and enhanced resident support. Skilled in project coordination and vendor relations, fostering collaborative teamwork to elevate community standards and satisfaction.
Overview
9
9
years of professional experience
Work History
Community Manager
PMI Austin Metro
04.2021 - 06.2024
- Primary advisor to the community HOA Board in governing their communities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support, maintaining high satisfaction.
- Conducted board meetings, prepared reports, and provided recommendations on community improvements.
- Worked with a variety of vendors to complete timely repairs and enhancements.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Reduced homeowner complaints by 80% after streamlining our phone system.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced and monitored effective lease tracking programs to maintain a stable occupancy.
- Followed up on delinquent residents and coordinated collection procedures.
Shift Supervisor
Army And Air Force Exchange Service AAFEES
10.2018 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Manager
Papa Murphy's Take and Bake Pizza
10.2015 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science -
Austin Community College
Austin, TX07-2025
Associate of Science - Biology
Texas Tech University
Lubbock, TXSkills
- Financial Management
- Maintenance and repair coordination
- Vendor Relations
- Project Coordination
- Budgeting and Financial Reporting
- Operations Oversight
- Flexible Problem-Solving
- Effective Multitasking
- Collaborative Teamwork
- Effective Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Manager
PMI Austin Metro
04.2021 - 06.2024
Shift Supervisor
Army And Air Force Exchange Service AAFEES
10.2018 - 06.2021
Manager
Papa Murphy's Take and Bake Pizza
10.2015 - 04.2018
Associate of Science -
Austin Community College
Associate of Science - Biology
Texas Tech University
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