Lauren Philson
Detroit,MI
Summary
Proven Flight Attendant at Endeavor Air, adept in emergency response coordination and customer service, ensuring passenger safety and satisfaction. Excelled in maintaining professionalism under pressure, significantly enhancing brand reputation. Skilled in FAA regulations and interpersonal communications, I consistently deliver exceptional in-flight experiences.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Endeavor Air
Minneapolis, MN
04.2011 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
None - Liberal Arts
Henry Ford Community College
Dearborn, MICertificate - Video Production And Editing
Specs Howard
Southfield, MI05.2008
Skills
Customer Service
Strong Work Ethic
First Aid
Reliability and punctuality
Hospitality service expertise
Professional Appearance
Verbal and written communication
Safety Procedures
Public Speaking
Emergency Procedures
Cultural Awareness
Leadership Qualities
Passenger Assistance
Interpersonal communications
Emergency Situations Management
Emergency Response Coordination
FAA Regulations
Flight safety
Company policy adherence
Issue Resolution
Conflict Mediation
Multilingual Skills
Food and beverage preparation
Sales expertise
Attention to Detail
Detail Oriented
Timeline
Flight Attendant
Endeavor Air
04.2011 - Current
None - Liberal Arts
Henry Ford Community College
Certificate - Video Production And Editing
Specs Howard