Lauren Powell
Plymouth,IN
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
10.2022 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Sales Supervisor
Ollie's Bargain Outlet
03.2022 - 10.2022
- Department supervisor for hba and houseware, Keeping track and steady inventory of items we needed.
- Keep my department stocked and organized.
- Ticket products.
- Built shelf's and tables.
- Unloaded truck.
- Used pallet jacks and U-boats.
- Processed cash register transactions, including checks, cash and credit purchases.
- Count my cash drawer after each shift.
- Helped customers locate items and join reward program.
Customer Service Associate
Walgreens
07.2020 - 01.2022
- Welcomed customers and answered the phone, either guiding them to the correct department or assisting with what i knew to the best of my ability.
- Helped customers complete purchases, locate items and join rewards programs.
- Processed cash register transactions, including checks, cash and credit purchases or refunds.
- Restocked, organized shelves and set up new displays - rotating inventory items to keep in date.
- Put monthly and weekly tags on each item.
- Printed photos and assisted customers with the self printing kiosk's.
- Scanned in and out FedEx packages.
- Made sure the store and my work area was kept clean.
- Did curbside pick up orders.
COVID-19 Screener
Frounfelter Dental Clinic
04.2020 - 05.2020
- Greeted patients when they first arrived.
- Took patients temperatures before they could enter the office.
- Gave the patients forms to fill out and made sure the forms were filled out correctly.
- Made sure all areas were clean.
- Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
Cashier/Customer Service
Walgreens
11.2018 - 10.2019
- Welcomed customers and answered the phone.
- Helped customers complete purchases, locate items and join rewards programs.
- Processed cash register transactions, including checks, cash and credit purchases or refunds.
- Restocked, organized shelves and set up new displays.
- Put monthly and weekly tags on each item.
- Printed photos when new customer orders came in.
- Made sure the store and my work area was kept clean.
Education
High school diploma -
Plymouth High School
Plymouth, IN12.2019
Skills
- Customer Service
- Teamwork (4 years)
- Communication (4 years)
- Organization
- Active Listening
- Time Management
- Team Collaboration
- Account Updating
- Customer Complaint Resolution
- Telephone Etiquette
- Conflict Resolution
- Effective Communication
- Positive Attitude
- Adaptability
Timeline
Customer Service Associate
Walgreens
10.2022 - Current
Sales Supervisor
Ollie's Bargain Outlet
03.2022 - 10.2022
Customer Service Associate
Walgreens
07.2020 - 01.2022
COVID-19 Screener
Frounfelter Dental Clinic
04.2020 - 05.2020
Cashier/Customer Service
Walgreens
11.2018 - 10.2019
High school diploma -
Plymouth High School
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