Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Rankin

Santa Fe,TX

Summary

Hardworking and passionate job seeker, eager to a secure entry-level healthcare administration position. Customer-focused professional with successful 10-year career in customer service industries. Dynamic and successful in busy business environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Assistant Manager

StorQuest Economy
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored deposit records for EOD.
  • Completed regular inventory counts to verify vacant units, address discrepancies, and move-outs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored security to protect employees, customers and property.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Server

Fisherman's Wharf
04.2022 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Bookkeeper

Texas First Bank
07.2018 - 04.2020
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Processed foreign items and returned mail.
  • Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
  • Processed several chargebacks with 100% accuracy rate.
  • Provided backup to 4 other deposit operations specialists.
  • Handled ATM service maintenance and disputes.
  • Handled PIN reorders, new cards and maintenance for debit cards.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored and verified suspicious activity on customer accounts.
  • Educated customers on online banking and mobile banking applications.
  • Maintained friendly and professional customer interactions.

Math Tutor

College Of The Mainland
01.2017 - 05.2018
  • Explained math concepts in caring and encouraging environment to help students thrive and learn.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Supported students with helpful study habits and exam strategies.
  • Created and shared math resources and materials to boost student comprehension.

Education

Bachelor of Science - Business

University of Houston-Clear Lake
Houston, TX
12.2020

Associate of Arts - Business Administration

College of The Mainland
Texas City, TX
05.2018

Texas City High School
Texas City, TX
06.2016

Skills

  • Computers and Technology
  • Accuracy Improvements
  • Data Entry
  • Word Processing
  • Multitasking and Time Management
  • Bookkeeping
  • Confidentiality and Data Protection
  • Performance Improvement
  • File Organization
  • Office Cleanliness
  • Customer Relations

Timeline

Assistant Manager

StorQuest Economy
03.2023 - Current

Server

Fisherman's Wharf
04.2022 - 05.2023

Bookkeeper

Texas First Bank
07.2018 - 04.2020

Math Tutor

College Of The Mainland
01.2017 - 05.2018

Bachelor of Science - Business

University of Houston-Clear Lake

Associate of Arts - Business Administration

College of The Mainland

Texas City High School

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Lauren Rankin