Lauren Riddell
Middleburg,FL
Summary
Driven by a strong background in customer service and desktop support, I excel in empathetic user interactions and efficient problem-solving, as demonstrated at The Home Depot. Skilled in training and mentoring, I leverage hardware knowledge and ticketing system proficiency to enhance team performance and customer satisfaction, significantly reducing issue resolution times. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
17
17
years of professional experience
Work History
Service Desk Associate
The Home Depot
Middleburg, FL
11.2022 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Restaurant Team Member
Chilis Bar And Grill
Jacksonville, FL
09.2007 - 11.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Supported management by assisting with inventory control measures, reducing waste costs over time.
Restaurant Team Member
First Watch Cafe
Jacksonville, FL
05.2020 - 04.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Education
High School Diploma -
Greenville High School
Greenville, MI05.2002
Skills
- Empathy and patience
- Ticketing system proficiency
- Training and mentoring
- Hardware knowledge
- Customer Service
- Desktop support
Timeline
Service Desk Associate
The Home Depot
11.2022 - Current
Restaurant Team Member
First Watch Cafe
05.2020 - 04.2022
Restaurant Team Member
Chilis Bar And Grill
09.2007 - 11.2022
High School Diploma -
Greenville High School