Lauren Rivera
Palmetto,FL
Summary
Dynamic professional with extensive experience in restaurant operations and customer relationship management. Proven ability to train staff effectively and implement marketing strategies that enhance customer loyalty and improve operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Subway
Palmetto, FL
12.2024 - 03.2026
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on food preparation and customer service standards.
- Tracked inventory levels and placed orders for necessary supplies.
- Ensured compliance with health and safety regulations during food handling.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Promoted new menu items and specials through targeted marketing initiatives.
- Implemented cash management procedures for accurate financial transactions.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Planned and executed special events, such as promotions or fundraisers, to increase customer engagement.
Customer Service Representative
Wawa
Bradenton, Florida
09.2022 - 11.2023
- Resolved customer complaints with professionalism and empathy, ensuring customer satisfaction.
- Delivered exceptional customer service to resolve complaints promptly.
- Assisted customers with inquiries and resolved issues effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed transactions accurately and efficiently at the register.
- Worked with team members to improve customer service experience through effective communication and teamwork.
- Identified upselling opportunities based on customer needs, contributing to increased sales.
Food Service Worker
Uncle Nick's N.Y. Style Bagels and Deli
Bradenton, Florida
12.2021 - 08.2022
- Operated kitchen equipment to efficiently prepare and cook food items.
- Maintained cleanliness and organization of workstations to ensure a safe and productive environment.
- Assisted customers with menu selections and order placements.
- Handled cash register operations and processed customer transactions accurately.
- Monitored food safety standards to uphold compliance with health regulations and protect customer safety.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Completed multiple responsibilities in food service operations.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Organized take-out orders for customers who requested them.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Packaged and bagged cooked food and prepared items.
- Monitored temperatures of prepared food and cold-storage areas.
- Directed patrons to restrooms and other amenities within the facility.
- Directed patrons to restrooms and other amenities within the facility.
Sandwich Artist
Subway
Bradenton, Florida
11.2018 - 08.2019
- Prepared a variety of sandwiches following customer specifications and company standards.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Guided customers in menu selections, enhancing their dining experience with tailored recommendations.
- Coordinated with team members to deliver prompt service during peak hours, ensuring customer satisfaction.
- Maintained cleanliness and organization of the sandwich preparation area and dining space.
- Kept customer and food preparation areas clean and well-organized.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Followed food safety protocols to guarantee quality and freshness of products.
- Stocked ingredients and supplies to ensure availability for daily operations.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours.
- Greeted customers and provided product knowledge.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Monitored temperature of freezers and coolers throughout shift.
- Organized inventory for efficient restocking of products.
- Operated the cash register accurately, processing customer transactions efficiently.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Verified orders and bagged items for easy transport.
- Answered guest questions, delivering the most accurate and updated information available.
- Encouraged customers to try additional items, contributing to increased store sales.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
Sales Associate
Good Life Super Thrift
Bradenton, FL
06.2018 - 08.2018
- Welcomed customers and delivered personalized service to enhance shopping experience.
- Guided customers in finding specific products, addressing inquiries, and providing tailored product advice.
- Assisted customers in locating merchandise and answering product inquiries.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Processed cash and card transactions accurately at the checkout.
- Provided accurate information about products, prices and services.
- Educated customers on unique product features and proper usage, facilitating informed purchasing decisions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sandwich Artist
Subway
Bradenton, Florida
08.2017 - 03.2018
- Prepared sandwiches, salads, soups, and drinks according to customer orders, ensuring quality and adherence to company recipes.
- Prepared a variety of sandwiches following customer specifications and company standards.
- Guided customers in menu selections by offering tailored recommendations based on preferences.
- Coordinated with team members to deliver efficient service during peak hours, enhancing customer satisfaction.
- Maintained cleanliness and organization of the sandwich preparation area and dining space.
- Maintained cleanliness of work area throughout shift.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Followed food safety protocols to guarantee quality and freshness of products.
- Stocked ingredients and supplies to ensure availability for daily operations.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Operated the cash register accurately, processing customer transactions efficiently.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Greeted customers and provided product knowledge.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours to ensure smooth operations.
- Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
Sandwich Artist
Subway
Ellenton, FL
04.2015 - 03.2017
- Prepared a variety of sandwiches following customer specifications and company standards.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Assisted customers with menu selections, enhancing their experience through tailored recommendations.
- Tailored orders to address customer allergies and gluten concerns.
- Delivered prompt and professional responses to customer inquiries, fostering positive interactions.
- Informed customers of regular deals or monthly specials to upsell orders.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Maintained cleanliness and organization of the sandwich preparation area and dining space.
- Maintained cleanliness of work area throughout shift.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Followed food safety protocols to guarantee quality and freshness of products.
- Collaborated with team members to ensure timely service during peak hours.
- Supported team members during busy service periods.
- Operated cash register, ensuring accurate processing of customer transactions for smooth service.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Verified orders and bagged items for easy transport.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Stocked ingredients and supplies to ensure availability for daily operations.
- Stocked shelves with products and supplies.
- Monitored temperature of freezers and coolers throughout shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Sales Associate
U.S. Polo Assn. Outlet
Ellenton, Florida
10.2014 - 04.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers in locating merchandise and answering product inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Processed cash and card transactions accurately at the checkout.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to enhance customer service efforts.
- Worked with fellow sales team members to achieve group targets.
- Implemented store promotions to engage customers and increase sales.
- Stocked shelves and ensured inventory levels met store standards.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to promote products and manage inventory.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
Sales Associate
Sunglass Hut
Ellenton, Florida
10.2014 - 04.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers in finding specific products, answering questions, and providing tailored product advice.
- Assisted customers in locating merchandise and answering product inquiries.
- Processed cash and card transactions accurately at the checkout.
- Placed special orders or called other stores to find desired items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Tracked sales performance metrics to identify trends and inform inventory decisions.
Customer Service Representative
Sam Ash Music Stores
Sarasota, Florida
06.2013 - 10.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries and issues to improve satisfaction and retention.
- Engaged customers in conversation to identify needs and provide tailored solutions.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with team members to streamline customer service processes and enhance overall experience.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted available products and services to customers during service, account management and order calls.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Florida CNA Skills Center
Bradenton, FL07-2017
High School Diploma -
Manatee School For The Arts
Palmetto, FL06-2010
Skills
- Staff management
- Staff training
- Customer relationship management
- Marketing strategy
- Food safety standards
- Inventory control
- Cash handling
Certification
- Home Health Aide Certification
- Safe Serve Certification
Timeline
Assistant General Manager
Subway
12.2024 - 03.2026
Customer Service Representative
Wawa
09.2022 - 11.2023
Food Service Worker
Uncle Nick's N.Y. Style Bagels and Deli
12.2021 - 08.2022
Sandwich Artist
Subway
11.2018 - 08.2019
Sales Associate
Good Life Super Thrift
06.2018 - 08.2018
Sandwich Artist
Subway
08.2017 - 03.2018
Sandwich Artist
Subway
04.2015 - 03.2017
Sales Associate
U.S. Polo Assn. Outlet
10.2014 - 04.2015
Sales Associate
Sunglass Hut
10.2014 - 04.2015
Customer Service Representative
Sam Ash Music Stores
06.2013 - 10.2014
Florida CNA Skills Center
High School Diploma -
Manatee School For The Arts