Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Robertson

San Diego,CA

Summary

Proactive and caring worker with two years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Caring and compassionate Tutor with one year of experience. Fulfilled by working with various age groups and deeply committed to enhancing and supporting comprehensive education. Fantastic problem-solver and communicator with success in creating positive learning environments.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Ocotillo Inn Hotel
El Centro, CA
01.2020 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Managed over 30 customer calls per day.

Voulneteer After- School Tutor

Holtville Unified School District
Holtville , CA
09.2020 - 04.2021
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Helped students pass courses where my assistance was needed with passing grades.

Education

High School Diploma -

Holtville Highschool
Holtville
06.2021

Skills

  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Observation Documentation
  • Social Studies
  • Social Development
  • Customer Relationship Management
  • Telephone etiquette
  • Office administration
  • File management
  • Problem-solving

Timeline

Voulneteer After- School Tutor

Holtville Unified School District
09.2020 - 04.2021

Front Desk Receptionist

Ocotillo Inn Hotel
01.2020 - 01.2022

High School Diploma -

Holtville Highschool

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Lauren Robertson