Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Rodriguez

Reseda,CA

Summary

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.

Overview

6
6
years of professional experience

Work History

Lead Customer Service Representative

Excellence Collision Center
Canoga Park
04.2025 - Current
  • Maintained precise records of customer interactions, including names, addresses, phone numbers, and vehicle information
  • Executed timely follow-ups with insurance companies and client's attorneys to enhance customer satisfaction
  • Conducted marketing analytics and provided actionable recommendations that expanded clientele

Medical Assistant

Facey Medical Group
Tarzana, CA
05.2024 - 05.2025
  • Built and maintained strong relationships with patients to enhance their overall experience
  • Collaborated with healthcare team members to provide high-quality patient care
  • Implemented strategies to improve patient satisfaction and retention
  • Engaged in continuous learning and professional development to stay current with industry standards and best practices

Medical Assistant

Exer Urgent Care
Northridge, CA
06.2022 - 12.2024
  • Established and maintained patient relationships to enhance trust and improve care delivery outcomes
  • Communicated effectively with team members and clients to ensure clear understanding of tasks and objectives.
  • Demonstrated motivation and teamwork in all work activities, contributing to a positive work environment

Lead Cashier/Customer Service

The Carving Board
Tarzana, CA
06.2020 - 06.2022
  • Executed workflow management in a busy environment
  • Delivered outstanding customer support to foster satisfaction
  • Resolved conflicts effectively through professional communication

Education

High School -

Magnolia Science Academy
Reseda, CA
06.2020

Skills

  • Client relations
  • Account management
  • Communication skills
  • Computer literacy
  • Leadership
  • Bilingual

Timeline

Lead Customer Service Representative

Excellence Collision Center
04.2025 - Current

Medical Assistant

Facey Medical Group
05.2024 - 05.2025

Medical Assistant

Exer Urgent Care
06.2022 - 12.2024

Lead Cashier/Customer Service

The Carving Board
06.2020 - 06.2022

High School -

Magnolia Science Academy
Lauren Rodriguez