Lauren Rogers
Raceland,LA
Summary
Knowledgeable Treatment Coordinator/Patient representative that offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. I have been working with patients and the general public for about 9 years now, and I have learned a ton of valuable skills such as teamwork, patience, perseverance, and accountability.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Coastal Orthodontics
Houma, LA
05.2023 - Current
- Tracked patient progress and updated records accordingly.
- Provided guidance to patients about their financial responsibility for services.
- Maintained communication with healthcare providers regarding referrals.
- Managed multiple social media platforms, patient scheduling, appointment reminders, and follow-up calls.
- Assisted the orthodontist chairside when needed.
- Provided education and resources to help patients understand their treatment options.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Assisted orthodontist in helping patients determine optimal treatment options.
- Maintained sterilization of instruments according to OSHA standards.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
Registration Clerk
Thibodaux Regional Health Systems
Thibodaux, LA
07.2017 - 12.2022
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Reviewed patient medical records and verified accuracy of information in the system.
- Greeted patients upon arrival and directed them to appropriate areas.
- Verified insurance coverage and eligibility for services.
- Provided assistance with completion of paperwork related to the registration process.
- Maintained confidential patient records according to HIPAA guidelines.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Generated reports regarding patient demographics and financial status.
- Assisted with training new staff members on proper procedures related to registering patients.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Registered patients for outpatient procedures and emergency services.
Paralegal Assistant
Patrick Yancey Law Firm
Houma, LA
01.2022 - 07.2022
- Reviewed legal documents for accuracy and completeness.
- Prepared reports, correspondence and other documents related to cases.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
- Attended hearings with attorneys to provide assistance during proceedings.
- Maintained contact with clients regarding case updates or changes in procedures.
- Screened incoming calls from potential clients seeking legal advice.
- Collaborated with attorneys on various projects including drafting motions, organizing evidence and preparing exhibits for trial.
- Responded to client calls and inquiries to deliver applicable information.
- Participated in client interviews, observed questioning process and documented information.
- Obtaining and creating spreadsheets using client medical records.
- Organizing and opening new client charts.
Sterilization Technician
Le Centre Orthodontic Arts
Houma, LA
06.2015 - 06.2017
- Provided patient education on proper oral hygiene techniques and preventive care measures.
- Sterilized instruments, set up trays and prepared materials for dental treatments.
- Assisted Orthodontist chairside during routine visits and wire changes.
- Maintained a clean and safe work environment by adhering to OSHA regulations.
- Took digital radiographs of patients' teeth with x-ray equipment.
- Handled lab tasks such as pouring models, trimming dies or fabricating temporary crowns and bridges.
- Greeted patients upon arrival to the office and maintained a friendly atmosphere in the waiting area.
- Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
- Performed regular quality assurance tests on autoclave units to ensure proper functioning.
- Provided training to other staff members on proper use of sterilization techniques and equipment operation.
Education
High School Diploma -
Central Lafourche High School
Raceland, LA05-2017
Bachelor of Science - Pre-Medicine
Nicholls State University
Thibodaux, LASkills
- Insurance Verification
- Bookkeeping
- Patient Care Coordination
- Organizational standards
- Medical Data Collection
- Case Management
- Appointment Scheduling
- Patient Flow Management
- Secretarial duties
- Patient Education
- Claims Processing
- New Hire Training
- Expertise of payment plans
- Recordkeeping
- Office Administration
Accomplishments
- I was a member of Sigma Sigma Sigma Gamma Pi at Nicholls State University. I have showed livestock for 4H and FFA all throughout my high school career and have received many awards at the State and National levels. I graduated an Honor Graduate at Central Lafourche High School with a 3.8 accumulative GPA and an ACT score of 26.
Affiliations
- I volunteered at the Terrebonne Parish Animal Shelter numerous times. I cleaned carts, replaced food for the animals, walked the dogs, distributed different toys to the cats (they rotate the cat toys constantly, so they do not get bored), and swept and mopped the floors. Supervisor: Katrina Theriot, phone number (985) 873-6709.
Timeline
Treatment Coordinator
Coastal Orthodontics
05.2023 - Current
Paralegal Assistant
Patrick Yancey Law Firm
01.2022 - 07.2022
Registration Clerk
Thibodaux Regional Health Systems
07.2017 - 12.2022
Sterilization Technician
Le Centre Orthodontic Arts
06.2015 - 06.2017
High School Diploma -
Central Lafourche High School
Bachelor of Science - Pre-Medicine
Nicholls State University
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