LAUREN ROSENBAYGER
North Huntingdon,PA
Summary
Hardworking and driven sales management professional equipped to motivate others, manage sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes as well as guide individuals and team to exceed goals. Multifaceted leader with analytical and diligent approach to building and leading strong teams and experience with establishing and maintaining partnerships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
Lithia & Driveway
01.2022 - Current
- Manage and lead a sales team to meet sales targets and generate revenue
- Hire, train and onboard staff
- Implement and maintain sales process
- Manage sales pipeline, monitor team progress with leads
- Communicate and maintain relationships with vendors
- Manage sales budget
- Report on sales and revenue activity
- Set targets and plans to exceed sales and revenue targets
- Create and implement profit maximizing ideas
- Build and maintain client relationships
- Handle customer issues and complaints.
Finance Manager
Lithia & Driveway
12.2018 - 01.2022
- Guide customers to purchase products to protect investment
- Work with lenders to obtain and finalize loans
- Complete all vehicle purchase paperwork in a timely manner
- Customer experience
- Train and guide sales team to improve on skill sets.
General Manager
Verizon Wireless
01.2017 - 12.2018
- Manage and oversee all aspects of the retail store including sales, customer experience, inventory management, budgets, employee performance, training, developing and obtaining sales goals and profit lines
- Inventory management: maintain inventory levels, create and monitor budget and revenue and create processes to minimize loss
- Analyze sales reports and make adjustments to meet and exceed sales goals
- Hire, onboard and train staff
- Conduct performance reviews and provide ongoing coaching
- Handle customer complaints in an efficient and timely manner
- Stay up to date with Verizon Wireless products, promotions, plans and initiatives.
Solutions Manager
Verizon Wireless
09.2014 - 01.2017
- Manage team performance- assess and track team’s performance, which includes meeting and exceeding assigned quotas, and work with team to implement development plans for any existing skill gaps
- To ensure team contributes to the growth of a loyal VZW customer base
- Provide ongoing development, training, and coaching that inspires and motivates my team
- Maintain the health of daily and long-term store functions
- Support the delivery of the ultimate customer experience.
Retail Sales Representative
Verizon Wireless
07.2012 - 09.2014
- Develop new and existing customer accounts and services
- Process sales of Verizon Wireless phones and accessories
- Handle service inquiries from customers by providing efficient, courteous customer service and assistance
- Maintain knowledge of up-and-coming technologies and trends
- Selected as team leader of store’s Customer Satisfaction Program
- Achieved and surpassed monthly quotas and sales targets
- Recognized as store leader in various sales categories.
Education
B.S. in Economics -
University of Pittsburgh
Pittsburgh, PA12.2011
Skills
- Staff Management
- Goals and performance
- Sales team training and coaching
- Client Relationship Management
- Sales strategy development
- Strategic Planning
- Sales and Operation Management
- Sales Reporting
- CRM Software/Pipeline Management
- Vendor Management
Affiliations
- Indiana University of Pennsylvania Women's Basketball (2007 - 2010)
Certification
State of PA Vehicle Sales License
Notary Public (PA)
References
Will be provided upon request
Timeline
Sales Manager
Lithia & Driveway
01.2022 - Current
Finance Manager
Lithia & Driveway
12.2018 - 01.2022
General Manager
Verizon Wireless
01.2017 - 12.2018
Solutions Manager
Verizon Wireless
09.2014 - 01.2017
Retail Sales Representative
Verizon Wireless
07.2012 - 09.2014
B.S. in Economics -
University of Pittsburgh