Lauren Roth
La Vista,NE
Summary
Dynamic Store Manager with a proven track record at Pets Earth, enhancing sales through exceptional customer service and team leadership. Skilled in store operations oversight and relationship building, I excel in personnel development and marketing strategies. Achieved significant results in productivity and customer satisfaction, demonstrating outstanding communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Store Manager
Pets Earth
Papillion, NE
01.2015 - Current
- Delivered excellent customer service to maximize sales and minimize shrinkage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Trained and mentored associates to teach daily tasks and procedures. Created weekly work schedules for store staff.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints in a timely manner.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained accurate records of employee performance reviews.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily banking activities such as deposits and withdrawals.
- Formed and sustained strategic relationships with clients.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Bachelor of Arts - English
University of Nebraska At Omaha
Omaha, NE05-2017
Skills
- Store operations oversight
- Hourly shift and task management
- Personnel development and team leadership
- Marketing and promotional planning
- Relationship building and management
- Friendly, positive, and with outstanding communication skills
- Problem-solving and job-focused
- Flexible schedule
- Sales expertise
Affiliations
- I love learning new skills and creating art in new mediums such as: cross stitch. embroidery, clay work and sculpting.
- I love to travel and I am good at going with the flow.
- I love reading and learning in my downtime.
Accomplishments
- Graduated Magna Cum Laude from the University of Nebraska
Timeline
Store Manager
Pets Earth
01.2015 - Current
Bachelor of Arts - English
University of Nebraska At Omaha
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