Lauren Seidel
Elmer,NJ
Summary
Dynamic Customer Service Associate with proven expertise at Wawa, Inc., excelling in problem resolution and team collaboration. Enhanced customer loyalty through effective complaint management and product knowledge. Recognized for implementing promotional displays that boosted sales visibility, while consistently delivering exceptional service and maintaining a positive shopping environment.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa, Inc
08.2021 - 10.2025
- Assisted customers with inquiries, providing accurate information on products and services.
- Processed transactions efficiently, ensuring customer satisfaction during checkout experiences.
- Maintained cleanliness and organization of store areas to enhance shopping environment.
- Collaborated with team members to optimize workflow and improve service delivery.
- Resolved customer complaints promptly, enhancing overall customer experience and loyalty.
- Conducted inventory checks regularly, ensuring product availability for customers.
- Implemented promotional displays, increasing visibility of sales items and boosting customer interest.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced brand image by consistently delivering service beyond expectations.
Education
Associate of Science - Social Psychology
Salem Community College
Carneys Point, NJHigh School Diploma -
Woodstown High School
Woodstown, NJ06.2022
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Stock replenishment
- Point of sale systems
- Teamwork and collaboration
- Register tasks
Timeline
Customer Service Associate
Wawa, Inc
08.2021 - 10.2025
Associate of Science - Social Psychology
Salem Community College
High School Diploma -
Woodstown High School