Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Sinatra

Wallingford

Summary

Dynamic and customer-focused professional with experience at Wood N Tap, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in multitasking and team collaboration, consistently delivering quality service while managing large parties and unexpected events.

Overview

3
3
years of professional experience

Work History

Host

Wood N Tap
03.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Crew Member

Kiwi Spoon
06.2022 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Arts - Psychology

Mount Holyoke College
South Hadley, MA
05-2028

High School Diploma -

Mercy High School
Middletown, CT
05-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Clear communication
  • Problem-solving

Timeline

Host

Wood N Tap
03.2024 - Current

Crew Member

Kiwi Spoon
06.2022 - 09.2023

Bachelor of Arts - Psychology

Mount Holyoke College

High School Diploma -

Mercy High School