Lauren Smiley
Merrillville,IN
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and team leadership. Enhanced customer satisfaction through innovative process improvements and effective inventory management. Skilled in problem-solving and staff management, driving operational excellence and fostering a collaborative work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Merrillville, IN
08.2022 - Current
- Oversees inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborates with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improves customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Defines clear targets and objectives and communicated to other team members.
- Assists in organizing and overseeing assignments to drive operational excellence.
- Is developing new leadership from manager pool
- Oversees training and roll out of new products
Co Owner
AJ's Burgers
Marysville, WA
02.2011 - 09.2017
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Created and maintained social media profiles
- Developed, trademarked and oversaw production of a product unique to the restaurant
School Librarian
City Baptist Schools
Hammond, IN
09.2008 - 07.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed new leadership from manager pool
Education
Bachelor Of Science - Education
Hyles Anderson College
Crown Point, INAccounting
Eastern Gateway Community College
Steubenville, OHSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
Certification
Servsafe
OTP2
Timeline
Department Manager
McDonald's
08.2022 - Current
Co Owner
AJ's Burgers
02.2011 - 09.2017
School Librarian
City Baptist Schools
09.2008 - 07.2010
Bachelor Of Science - Education
Hyles Anderson College
Accounting
Eastern Gateway Community College