Lauren Strazzabosco
Mooresville,United States
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Lead Bartender
Lincoln Street/ Green Room
Charlotte, NC
04.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Mentored junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bartender
158 On Main
Mooresville, NC
05.2020 - 06.2023
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
- Increased overall revenue with creative drink promotions and themed events.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimize product used.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Mooresville High School
Mooresville, Nc2009
Skills
- Alcohol Ordering
- Patron Experiences
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Health Code Compliance
- Attending Multiple Customers
- Guest Satisfaction
- Classic Cocktails
- Patron Rapport
- Cash Register Operations
- Food Preparation and Safety
- Suggestive Selling
- Anticipating Guest Needs
- Dining Room Management
- Complex Problem-Solving
- Creative Mixology
- Maintaining Glassware Stock
- Cocktail List Development
- Drink Consistency
- Marketing and Sales
- High-Volume Environments
- Hospitality Service Expertise
- Media Relations
- Craft Cocktail Preparation
- Preparing Garnishes
- Maintaining a Clean Bar
Timeline
Lead Bartender
Lincoln Street/ Green Room
04.2023 - Current
Bartender
158 On Main
05.2020 - 06.2023
Mooresville High School