Lauren Tusa
Hattiesburg,MS
Summary
Real estate professional with extensive experience in property sales, client management, and market analysis. Known for collaborative approach and results-driven mindset, consistently meeting client expectations while adapting to changing market conditions. Demonstrates strong negotiation skills and in-depth knowledge of property regulations.
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
13
13
years of professional experience
Work History
Realtor
Coldwell Banker
01.2020 - 06.2022
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Wrote contracts to outline sales and purchases of properties.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Negotiated, facilitated, and managed real estate transactions.
- Prepared and presented contracts and other legal documents to clients.
Property Manager, Real Estate Agent
C2C Real Estate Management
06.2013 - 01.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Server & Front of House Manager
Phoenicia Gourmet
04.2013 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
Bogart's Steak House, Hollywood Casino
01.2009 - 01.2013
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - Psychology
Loyola University, New Orleans
New Orleans, LAReal Estate License - Real Estate
Real Estate Institute
Biloxi, MS03-2004
Skills
- Client relations
- Contract negotiation
- Property management
- Leasing and sales
- Networking and prospecting
- House showings
- Rental management
- Sales negotiation
- Strong work ethic
- Customer service
- Suggestive selling
- Tableside etiquette
- Upselling techniques
- Point-of-sale system
- Warm and friendly
- Reliable and responsible
Timeline
Realtor
Coldwell Banker
01.2020 - 06.2022
Property Manager, Real Estate Agent
C2C Real Estate Management
06.2013 - 01.2020
Server & Front of House Manager
Phoenicia Gourmet
04.2013 - 01.2019
Server
Bogart's Steak House, Hollywood Casino
01.2009 - 01.2013
No Degree - Psychology
Loyola University, New Orleans
Real Estate License - Real Estate
Real Estate Institute
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