Lauren Underwood

Maintained detailed records of all program activities, data collection, and participant information in an Excel spreadsheet. Assisted in the coordination of program activities and resources, including scheduling guest speakers, preparing teaching materials, teaching job training class, and providing administrative support. Produced well-written, comprehensive reports and documents, memos, emails, and other forms of communication to employees, supervision, and community partnerships. Assisted with payroll and ensured time was collected, recorded, and turned in. Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork. Assisted organizational efforts by filing, entering data and answering phones.

This job required being able to multi-task, work under extreme pressure, handle confidential and sensitive material, NCIC paperwork, missing people reports, dispatching calls properly to officers and reading back information in regard to warrants and other criminal information. Dispatched fire calls and transferred complainants to the correct agency when needed. I was able to type important information in order to ensure the call could get out in an appropriate amount of time with accurate, brief, and clear information. Built and filed protection orders and warrants, used various tools and resources to obtain the information needed for the units, typed and printed out briefings and important emails dealing with officer/dispatch information.

Responsibilities consisted of building maintenance orders, filing and organizing paperwork, assisting in inspecting vacant units, inputting the inventory of supplies into an Excel spreadsheet, and answering calls in regard to complaints or maintenance requests for residents.

Oversaw managing of the needs of up to 19 women and their children, ensuring chores were completed, distributing supplies and medication, and maintaining order within the dormitory. Duties while in the office consisted of pre-intake interviews for potential new residents and in-person assessments of the women and their families. Typed newsletters, questionnaires, kept track of residential information, printing, faxing, responding to donors' emails, assisted residents with food stamps and Medicaid/care, provided rides to and from doctor appointments, and maintained the overall functions of the office and ministry.