Lauren Ward
Summary
Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at managing sensitive information while fostering strong relationships. Recognized for initiative-taking and conflict management, ensuring a positive experience for all clients.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Seattle Radiology
05.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Beauty Supervisor
Kohls
03.2017 - 09.2020
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Tacoma Community College
Tacoma, WASocial Welfare
University of Washington
Tacoma, Washington06-2026
Skills
- Customer service
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Sensitive information handling
- Initiative-taking
- Issue handling
- Conflict management
- Client communication
- Relationship building
Timeline
Front Desk Receptionist
Seattle Radiology
05.2023 - 09.2023
Beauty Supervisor
Kohls
03.2017 - 09.2020
Tacoma Community College
Social Welfare
University of Washington
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