Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Ward

Jacksonville

Summary

Dynamic professional with a proven track record at Culvers Franchising System, excelling in staff management and operations oversight. Recognized for enhancing team performance through effective training and development, while implementing quality control measures that elevated customer satisfaction. Adept at inventory control and fostering collaboration across departments to drive efficiency.

Driven and adaptable professional with proven track record in leadership and team management. Possesses comprehensive business acumen and strong organizational skills, including proficiency in budget management and strategic planning. Capable of driving operational excellence and fostering positive work environment to achieve high performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Culvers Franchising System
08.2024 - Current
  • Assisted in daily operations, ensuring compliance with franchise standards and procedures.
  • Coordinated staff schedules to optimize service efficiency and coverage during peak hours.
  • Supported training programs for new employees, enhancing onboarding experience and team performance.
  • Monitored inventory levels and assisted in supply ordering to maintain optimal stock levels.
  • Implemented quality control measures, ensuring consistent food preparation and customer service standards.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
  • Motivated, trained, and disciplined employees to maximize performance.

Administrative Assistant

IME Civil & Surveying, LLC
05.2022 - 04.2024
  • Coordinated scheduling and communication among project teams to ensure timely updates and information flow.
  • Managed office supplies inventory, optimizing ordering processes to reduce costs and maintain adequate stock levels.
  • Assisted in preparing project documentation, ensuring accuracy and compliance with regulatory standards.
  • Developed filing systems for project records, enhancing accessibility and organization of critical information.
  • Collaborated with engineering staff to support project planning, facilitating efficient workflow across departments.
  • Facilitated meetings by preparing agendas, taking minutes, and distributing relevant materials to stakeholders promptly.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Associate of Arts - Radiologic Technologist

Keiser University
Jacksonville, FL
06-2026

High School Diploma -

Saint Augustine High School
Saint Augustine, FL
05-2022

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Training and development background
  • Workflow coordination
  • Teamwork and collaboration
  • Customer service
  • Effective leader
  • Hiring and onboarding
  • Decision-making

Certification

ServSafe

Timeline

Assistant General Manager

Culvers Franchising System
08.2024 - Current

Administrative Assistant

IME Civil & Surveying, LLC
05.2022 - 04.2024

Associate of Arts - Radiologic Technologist

Keiser University

High School Diploma -

Saint Augustine High School

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