Lauren Watson
Summary
Skilled Parts Sales Associate with expertise in electrical wiring, schematics, sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Parts Salesman
Mercedez-Benz Of Lynnwood
02.2021 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained extensive understanding of common problems and methods for repair.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
Electrical Apprentice
Neighborhood Electrical
08.2020 - 01.2021
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Terminated wiring and connected circuits with correct techniques.
- Optimized work readiness with organized tools and spaces.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Troubleshot and repaired malfunctioning systems and components.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Studied building schematics to determine location of wiring and equipment.
Sales Manager
Justice Clothing Store
04.2018 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Sales Associate
Justice Clothing Store
01.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Psychology
Cascadia Community College
Bothell, WAHigh School Diploma -
Bothell High School
Bothell, WA04.2019
Skills
- Maintenance Schedules
- Customer Interaction
- Catalog Familiarity
- Improving Customer Satisfaction
- Technical Documentation
- Knowledge of Tools
Timeline
Parts Salesman
Mercedez-Benz Of Lynnwood
02.2021 - Current
Electrical Apprentice
Neighborhood Electrical
08.2020 - 01.2021
Sales Manager
Justice Clothing Store
04.2018 - 07.2020
Sales Associate
Justice Clothing Store
01.2017 - 04.2018
No Degree - Psychology
Cascadia Community College
High School Diploma -
Bothell High School
Similar Profiles
Oscar MedinaOscar Medina
Automotive Service Advisor at Walters’s Mercedez BenzAutomotive Service Advisor at Walters’s Mercedez Benz
FOUAD HAWILIFOUAD HAWILI
Finance Manager at Mercedez Benz OF West CovinaFinance Manager at Mercedez Benz OF West Covina
Trishen PillayTrishen Pillay
HGV Technician at EStar Mercedez-BenzHGV Technician at EStar Mercedez-Benz
Cody ReeseCody Reese
Parts salesman at Transwest Truck Trailer RVParts salesman at Transwest Truck Trailer RV
Jared HarrisonJared Harrison
Parts Salesman at Waukesha-Pearce Industries Inc.Parts Salesman at Waukesha-Pearce Industries Inc.