Lauren Welch
Omaha,Nebraska
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Brewskys Food And Spirits. Proven ability to engage guests and resolve conflicts effectively, enhancing customer loyalty. Experienced in cash handling and maintaining a sterile environment as a Dental Assistant, ensuring safety and satisfaction in all interactions.
Overview
4
4
years of professional experience
Work History
Server
Brewskys Food And Spirits
08.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dental Assistant
Heartland Oral Surgery
05.2023 - 08.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Customer Service Representative
Central Mercantile
10.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology
University of Nebraska- Omaha
Omaha, NE05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Dental Assisting
Accomplishments
Achieved planning an eighty-five person event by effectively working with one other individual to book a venue, set up decorations, bring in food, stay within a budget, and accomplish finishing plans by a deadline.
Achieved completing a fundraiser by organizing and directing many moving parts. Effectively raised money and donated to Nebraska Children's Home Society.
Timeline
Server
Brewskys Food And Spirits
08.2023 - 06.2024
Dental Assistant
Heartland Oral Surgery
05.2023 - 08.2023
Customer Service Representative
Central Mercantile
10.2020 - 08.2022
Bachelor of Science - Biology
University of Nebraska- Omaha