Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Welch

Omaha,Nebraska

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Brewskys Food And Spirits. Proven ability to engage guests and resolve conflicts effectively, enhancing customer loyalty. Experienced in cash handling and maintaining a sterile environment as a Dental Assistant, ensuring safety and satisfaction in all interactions.

Overview

4
4
years of professional experience

Work History

Server

Brewskys Food And Spirits
08.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dental Assistant

Heartland Oral Surgery
05.2023 - 08.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Customer Service Representative

Central Mercantile
10.2020 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Biology

University of Nebraska- Omaha
Omaha, NE
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Dental Assisting

Timeline

Server

Brewskys Food And Spirits
08.2023 - 06.2024

Dental Assistant

Heartland Oral Surgery
05.2023 - 08.2023

Customer Service Representative

Central Mercantile
10.2020 - 08.2022

Bachelor of Science - Biology

University of Nebraska- Omaha

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