Lauren Williams
Summary
A motivated professional cosmetologist enthusiastic about the hair, skin, and nail care industry. Who's dedicated to providing high quality service and treatments. An excellent listener and communicator who works hard to make every client's experience positive.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Kiehl's + NARS Counter Manager
Nordstrom
01.2022 - Current
- Builds long-lasting relationships with guests who have an interest in the latest cosmetic, beauty and fragrance trends
- Checks in with guests later and invites them to exclusive events and promotions
- Gives honest, tactful feedback and guidance to customers on beauty products
- Sets and exceeds company and personal sales goals
- Sets and achieves sales goals, for both in-store and digital selling with use of selling tools (including text and social media)
- Builds and maintains strong vendor relationships to maximize business results
- Manages the scheduling of vendor events and promotions
- Keeps the department ready for guests by, stocking, re-merchandising, display, merchandise transfers and light cleaning
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Conducted regular staff training sessions for product knowledge and sales techniques.
Prestige Beauty Advisor
Ulta Beauty
11.2020 - 12.2021
- Greeting all guests with friendly, prompt and courteous service
- Informing guests of current promotions, events and services within the store, promoting Ulta Beauty loyalty and guest service programs
- Presenting an image at all times that reflects the knowledge of the prestige cosmetic lines
- Ensuring testers are continuously in stock and maintained with Ulta beauty standards
- Ensuring all resets and planograms are correctly executed and maintained
- Meeting and exceeding individual sales and productivity goals
Skin Therapist
Ulta Beauty
06.2019 - 03.2020
- Sold salon exclusive skin care products and encouraged service upgrades
- Collected patient history to analyze patient specific needs and determine proper skincare treatments
- Provided excellent customer service and skin care treatments to all clients
- Set up patient rooms and sterilized equipment
- Educated clients on skin care procedures and products
- Consulted with clients and performed treatments to address skincare needs
- Supported by upselling products and services
Lead Sales Advisor
Justice
07.2017 - 06.2019
- Supported store sales leader in floor supervision and leading task-related processes in store
- Managed proper communication and interaction between associates and customers
- Monitored sales floor to ensure excellent customer experience
- Completed daily opening and closing procedures
- Role modeled selling behaviors to Style Advisors
- Performed mathematical calculations to accurately complete company documentation and tasks
Style Advisor
Justice
07.2016 - 07.2017
- Actively communicated and interacted with customers
- Actively encouraged guests to shop to achieve sales goals
- Happily, engaged both parent/guardian and child to create a positive customer experience
- Executed floor-set directions as directed on company floor-set plan
- Moved & assembled fixtures to accommodate visual plans
- Operated cash register, cash handling, credit cards, and returns
Cosmetology Student / Specialist
Salon 161
08.2014 - 07.2018
- Consulted hair, skin and nail health with clients
- Scheduled and pre-booked appointments
- Upsold a hair, skin, and nail care products and services for clients to maintain at home
- Evaluated the condition of hair, skin, and nails to develop treatment plans
- Planned marketing and entertainment events
- Built and maintained client base
- Completed routine inventory audits
- Sanitized work equipment and workstations in accordance to TDLR policies
- Operated cash register, cash handling, credit cards, and returns
Education
High school Diploma -
John A. Dubiski Career High School
Grand Prairie, TX01-2018
Business Student -
Mountain View College
Dallas, TX01-2018
Skills
- Active Listening
- Communication
- Customer Service
- Complaint Resolution
- Service-based Selling
- Leadership
Certification
- John A. Dubiski Career High School / Texas Cosmetology License
- OSHA / General Industry Safety and Health
- International Dermal Institute / Clean Touch Certified
- International Dermal Institute / Clean Touch Certified for Makeup Artists
Timeline
Kiehl's + NARS Counter Manager
Nordstrom
01.2022 - Current
Prestige Beauty Advisor
Ulta Beauty
11.2020 - 12.2021
Skin Therapist
Ulta Beauty
06.2019 - 03.2020
Lead Sales Advisor
Justice
07.2017 - 06.2019
Style Advisor
Justice
07.2016 - 07.2017
Cosmetology Student / Specialist
Salon 161
08.2014 - 07.2018
High school Diploma -
John A. Dubiski Career High School
Business Student -
Mountain View College
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