Summary
Overview
Work History
Education
Skills
Websites
Activities
Certification
Timeline
Generic

Lauren Wilson

Spanish Lake,MO

Summary

Dependable, outgoing, and hardworking individual skilled in both customer and food services seeking full-time employment with opportunities to build skills and advance with the organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Commissary Manager

Gioias Deli
03.2024 - Current
  • Frequently communicated with other store managers and employees on ordering and protocol.
  • Maintained positive and profitable relationships with buyers and vendors.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Completed inventory monthly.
  • Weekly ordering from vendors.

Assistant Team Lead

Gioias
03.2023 - Current
  • Responsibilities include working with my team to fulfill the tasks set for the shift, understanding the art of sandwich creation, maintaining awareness of special requests as orders are filled, multitasking during peak hours to ensure orders are filled promptly while adhering to health codes and guidelines.
  • Working well under the pressures of high stress environments, maintaining consistent communication with the team.
  • Follow recipes and portioning according to current established standards.

Dietary Cook

Thurston Woods Village, Assisted Living/Nursing Home
01.2022 - 03.2023
  • Responsibilities include maintaining awareness of individual dietary needs and restriction of residents, verify delivery of meals to the correct residents, adhering to HIPAA guidelines.
  • Worked to develop satisfactory resolutions to any issues from residents around menu items or meals.
  • Efficiently and fluidly perform eight different roles within the kitchen to support unexpected changes in staffing including main cook, prep cook, and server.
  • Follow recipes and portioning according to current established standards.

Associate

Walmart
03.2018 - 09.2021
  • Roles included CAP 2 Associate, Online Grocery Associate and Deli Associate.
  • Responsibilities included coordination and communication with management and associates to complete merchandising and stocking duties.
  • Built and maintained existing and new relationships with personnel and consumers by consistent, efficient, and professional customer service in a fast-paced, often noisy, and crowded retail environment.
  • Maintained clean and orderly deli/kitchen, trained new staff, cross-trained with other kitchen positions to support team and meet needs of consumers, and maintained exceptional customer service expectations including during peak business hours.

Customer Service Associate

GT Independence
07.2019 - 10.2019
  • Responsibilities included setting up and activating new client accounts, strictly adhering to HIPAA guidelines and quality control policies, and review account and service histories to identify trends, issues, or possible future needs.
  • Answer calls within 30 seconds, deliver outstanding customer service, de-escalate upset or angry callers by maintaining a calm and friendly demeanor.
  • One-call resolutions for clients helping to foster continued positive relationships, building client rapport while accurately documenting conversations, concerns, and troubleshooting technical issues, following each call through to resolution/completion.

Education

Associate of Science - Business

DeVry University
05-2026

High School Diploma -

Sturgis High School
Sturgis, MI
06-2019

Skills

  • Customer service
  • Excels in training others
  • Inbound and Outbound calling
  • Strong computer skills
  • Incredibly fast learner
  • Food safety
  • Food Preparation
  • Strong listener
  • Consistent
  • Communication

Activities

Active member of local Wind Symphony

Certification

ServSafe Manager certified

Timeline

Commissary Manager

Gioias Deli
03.2024 - Current

Assistant Team Lead

Gioias
03.2023 - Current

Dietary Cook

Thurston Woods Village, Assisted Living/Nursing Home
01.2022 - 03.2023

Customer Service Associate

GT Independence
07.2019 - 10.2019

Associate

Walmart
03.2018 - 09.2021

Associate of Science - Business

DeVry University

High School Diploma -

Sturgis High School

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