Lauren Wood
DeSoto,TX
Summary
Logistics Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Life Schools
02.2025 - Current
- -Proactively monitors hallway and classroom behavior
- -Carefully follows teacher instruction and lesson plans
- -Maintains safe classrooms by following school policy
- -Active participant in safety drills
Dispatcher
Hubcap Logistics
10.2024 - 02.2025
- -Helped keep trucks on the road by finding shipments via DAT.
- -Successfully provided ETA to brokers and worked with them on issue resolution.
- -Managed record of rate confirmations, PODs, and invoices.
- -Provided pick up and delivery information to drivers.
- -Created invoices for factoring company and submitted for payment.
Account Manager
Quantix 3PL
03.2023 - 10.2024
- -Successful in growing revenue.
- -Monitored customer spot boards.
- -Effectively communicated issues to customers and resolved issues.
- -Grew carrier network by onboarding new providers
- -Provide accurate load details and negotiate with carriers to cover freight.
- -Scheduling pick ups and deliveries as needed
- -Successful built and maintained carrier relationships.
- -Work with billing team to approve invoices.
Senior Account Manager
Dupré Logistics, LLC
08.2022 - 03.2023
- -Successful in growing revenue.
- -Monitored customer spot boards.
- -Effectively communicated issues to customers and resolved issues.
- -Grew carrier network by onboarding new providers
- -Provide accurate load details and negotiate with carriers to cover freight.
- -Scheduling pick ups and deliveries as needed
- -Successful built and maintained carrier relationships.
- -Work with billing team to approve invoices.
Account Manager
Schneider Logistics
05.2020 - 07.2022
- -Successfully supported customers by, proactively communicating / resolving issues, holding service calls, and keeping a record of service.
- -Provided spot rates and contracted rates.
- -Provide updates on shipment status such as ETAs and notification of delays.
- -Assist newer team members with problem solving and customer quotes.
- -Successfully backed up accounts when other colleagues were out of office.
- -Monitored customer spot boards.
Sales Support Associate
Schneider Logistics
04.2019 - 04.2020
- -Sales support for $1 Million dollar Company seller.
- -Scheduled appointments for pickup and delivery.
- -Provided issue resolution over the phone, on Microsoft teams, and email.
- -Work with carrier sales to get updates on shipments assigned to our customer base.
Sales Support Associate
Schneider Logistics
07.2018 - 04.2019
- -Setting pickup and delivery appointments for customers.
- -Successfully communicated with customers and resolving issues.
- -Worked with carrier sales for load updates and issue resolution.
Carrier Sales Executive
Schneider Logistics
08.2017 - 07.2018
- -Providing solutions for shippers needing freight moved across the United States, Canada, and Mexico.
- -Building and continuing working relationships with 22,000 carriers.
- -Providing logistic solutions for Over the Road, Intermodal, Less than Truckload, Reefer and Specialized / Flatbed services.
Asset Protection
JCPenney
07.2014 - 08.2017
- -Check bags, purses, and ID's as employees arrive for their shift.
- -Helped provide a safe work place and reduced shrinkage.
- -Utilized security cameras to monitor production and watch for potential threats to company.
- -Interacted with visitors in the warehouse lobby which included signing in and escorting them to appropriate areas.
- -Interacted with truck drivers, granting them permission to be on the premises and check the freight they bring / leave with.
- -Worked holidays to ensure that the building and assets were safe.
Turbo Tax Agent
TeleTech
01.2014 - 04.2014
- -Provided customer support for Turbo Tax online and over the phone.
- -Provided Tier 2 level support.
- -Assisted other agents with issues they could not resolve.
Sales Associate
Toys"R"Us
10.2012 - 01.2013
- -Worked as a cashier and stocker.
- -Checking customers out, cleaning my work area, putting out toys on shelf and changing price tags.
- -Took pride in being able to assist customers by offering suggestions on what products would work for them.
- -Restocked shelves with unpurchased merchandise.
Education
Bachelor's Degree - Criminology / Criminal Justice
The University of Texas at Arlington
01.2016
Transfer credits - Criminal Justice/Law Enforcement Administration
Dallas County Community College
01.2012
High school diploma - undefined
DeSoto High School
01.2009
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Appointment scheduling
- Prioritization
- Technical support
- Filing
Accomplishments
Dupre Logistics Medallion Award Winner
Account Manager of the Month at Schneider Logistics
Sales Support of the Month at Schneider Logistics
Million Dollar Sales Support at Schneider Logistics
Languages
English
Native or Bilingual
Timeline
Substitute Teacher
Life Schools
02.2025 - Current
Dispatcher
Hubcap Logistics
10.2024 - 02.2025
Account Manager
Quantix 3PL
03.2023 - 10.2024
Senior Account Manager
Dupré Logistics, LLC
08.2022 - 03.2023
Account Manager
Schneider Logistics
05.2020 - 07.2022
Sales Support Associate
Schneider Logistics
04.2019 - 04.2020
Sales Support Associate
Schneider Logistics
07.2018 - 04.2019
Carrier Sales Executive
Schneider Logistics
08.2017 - 07.2018
Asset Protection
JCPenney
07.2014 - 08.2017
Turbo Tax Agent
TeleTech
01.2014 - 04.2014
Sales Associate
Toys"R"Us
10.2012 - 01.2013
Transfer credits - Criminal Justice/Law Enforcement Administration
Dallas County Community College
High school diploma - undefined
DeSoto High School
Bachelor's Degree - Criminology / Criminal Justice
The University of Texas at Arlington