LAUREN WRIGHT
Friendsville,TN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Store Manager
Shoe Dept Encore
02.2023 - 10.2023
- Promoted from Key Holder
- Oversee day to day operations of store
- Ensure inventory accuracy, keep cash and inventory logs
- Make hiring, retention, disciplinary and termination decisions
- Verify purchases, returns, payroll
- Act as onsite human resources representative as needed
- Make nightly deposits
- Supervise Key Holders.
Key Holder
Shoe Dept Encore
10.2022 - 02.2023
- Assist store manager in day to day operations of store
- Participate in application review, interviewing and hiring decisions
- Oversee / supervise store staff
- Oversee stock arrival and placement
- Reconcile store cash registers
- Open / close, keep store neat and organized, interact with customers.
Delivery driver, DoorDash and Uber Eats
Self Employed
01.2021 - 10.2022
Legal Secretary (temp)
Farmer & Dreiser
11.2021 - 12.2021
- Served as temporary legal secretary during staff member’s maternity leave
- Answered phones, collected and distributed mail
- Completed new client intakes
- Scanned and electronically filed documents
- Maintained client files.
Collections Specialist, Compliance Management Group
GC Services
01.2017 - 04.2019
- Employed under a contract with the US Department of Education for student loan collection services; assisted borrowers with selecting repayment options that best fit their needs
- Laid off when the contract ended; rehired upon employer regaining contract
- Monitored customer service representatives for compliance with the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act as well as with client requirements, local laws and internal policies
- Received and processed all complaints / reported findings to client with supporting records and documents
- Completed periodic reviews of correspondence and internal filing and tracing systems for quality and accuracy.
Collections Specialist, Compliance Management Group
GC Services
11.2019 - 01.2021
- Employed under a contract with the US Department of Education for student loan collection services; assisted borrowers with selecting repayment options that best fit their needs
- Laid off when the contract ended; rehired upon employer regaining contract
- Monitored customer service representatives for compliance with the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act as well as with client requirements, local laws and internal policies
- Received and processed all complaints / reported findings to client with supporting records and documents
- Completed periodic reviews of correspondence and internal filing and tracing systems for quality and accuracy.
Legal Assistant
M. Salerno & Associates, Inc.
01.2014 - 12.2016
- Clerical assistant to attorneys who outsourced to the company
- Requested, received and organized medical records and billing for injured clients
- Maintained records receipt log
- Communicated closely with attorney clients.
Administrative Assistant, Sign Spinner Manager, Home Party Consultant, Price Approval Team
Southeast Gold Buyers
06.2010 - 08.2011
- Purchased precious metals from customers
- Controlled purchasing and shipping of office supplies
- Interviewed, hired, scheduled and terminated Sign Spinners
- Coordinated Home Parties while staying in communication with hostess, attended parties around the Knoxville area and followed up with hostess after the party in regards to her reference bonuses
- Approved prices higher than standard on a daily basis for buyers in Knoxville, St
- Louis, and Indianapolis.
Education
BA, Health and Human Services / Minor in Criminal Justice -
Ashford University
01.2014
Skills
- Problem Solving - identification of systems and processes to improve quality and efficiency
- Communication - excellent oral and written communication technique
- Team Playing - willingness and ability to work well in a team setting as well as alone
- Learning – ability to quickly pick up on new concepts and tasks
- Interpersonal skills – relate well with all levels of personnel
- Technology – working knowledge of Microsoft Office products and internet use
Timeline
Store Manager
Shoe Dept Encore
02.2023 - 10.2023
Key Holder
Shoe Dept Encore
10.2022 - 02.2023
Legal Secretary (temp)
Farmer & Dreiser
11.2021 - 12.2021
Delivery driver, DoorDash and Uber Eats
Self Employed
01.2021 - 10.2022
Collections Specialist, Compliance Management Group
GC Services
11.2019 - 01.2021
Collections Specialist, Compliance Management Group
GC Services
01.2017 - 04.2019
Legal Assistant
M. Salerno & Associates, Inc.
01.2014 - 12.2016
Administrative Assistant, Sign Spinner Manager, Home Party Consultant, Price Approval Team
Southeast Gold Buyers
06.2010 - 08.2011
BA, Health and Human Services / Minor in Criminal Justice -
Ashford University